Extended Stay America - Boston - Saugus

Business response:

Dear Ginette, Thank you for staying with us. We are so glad our location worked well for you and that you appreciated being so close to Walmart and restaurants. We also appreciate your kind remarks about the cleanliness of our property. However, we regret that your stay was anything other than perfect. Thank you for bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Arthur, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. It is our goal to deliver excellent value at a great price, so it is wonderful to know this was your experience. We believe that fresh, comfortable accommodations and excellent customer service make us a perfect choice. We appreciate your business and hope to welcome you again the next time you're in the area.Sincerely, Hotel Management 

Business response:

Dear MERCEDES, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. It is always nice to be recognized for a job well done! We will share your compliments with our staff. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely, Hotel Management 

Business response:

Dear JUAN CARLOS, Thank you so much for your outstanding review. We are glad that everything went well during your stay. We work hard to deliver an excellent experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you again; we look forward to hosting you again at Extended Stay America on your next visit.Sincerely,Hotel Management