Extended Stay America - Boston - Saugus

Business response:

Dear Donna, Thank you for the feedback. Although we always intend to provide our guests with a pleasing environment, we genuinely apologize for the smell in your room that compromised your experience. Our suites have fully equipped kitchens with full-size refrigerators, including ice trays for your convenience. Therefore, we do not have ice machines on our property, and we hope you will accept our apologies for any inconvenience this has caused you. We will follow up on your concerns to ensure we are well-poised to serve you... read more

Business response:

Dear Bob, Thank you for your recent stay and for taking the time to leave a review. We want every guest who stays with us to have a relaxing, rejuvenating visit. We are disappointed this was not your experience, and we hope you will accept our apology. Please know our front desk associates are always available to help make you as comfortable as possible. Thank you, and we hope to have you stay with us again.Sincerely,Hotel Management 

Business response:

Dear Jimmy, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Sincerely,Hotel Management