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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It Was Okay Hotel room and in-room appliances were clean except for the long hair in the tub/shower (I do not have long brown hair). The hallways smelled strongly of stale smoke. The people at the front desk were very friendly. There was only one luggage cart, which is very unfortunate at an Extended Stay, since people tend to bring extra items with them due to their 'extended stay'.
Business response:
Dear Isaac, Thank you for sharing your thoughts about your recent stay. We are glad to hear you enjoyed your time with us overall. However, we apologize for just one luggage cart being available and inconveniencing you. We also aim to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We aim to give every guest an excellent visit; therefore, we are sorry this was not your experience. Please know your feedback will be shared with our staff so we can ens... read more
The property is conveniently located on route 1 and easy access into the parking lot as well as being located next door to a Walmart considering, I needed some necessities. The staff are very friendly, professional and helpful. Some of the other guests were very noisy when talking late at night, the odor of marijuana in the hallways as well as my room and the barking dogs in the near my room and the rooms are quite dated. I wouldn’t stay there again because I didn’t sleep well due to the noises.
Business response:
Dear Ida, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved our location and the excellent service you received from our team, we apologize for not meeting your expectations in the outlined areas. Please be assured we will address this with the concerned for improvement. While we know that this stay did not meet all of your expectations, we are hopeful for another chance to welcome you back for the flawless experience you deserve.Sincerely,Hotel Managemen... read more
They don't have food utensils.
Business response:
Dear Griselle, Thank you for being our guest! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. To ensure the cleanliness of every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We are sorry if this was not communicated to you. We hope you will visit again the next time you are in the area. Sincerely,Hotel Management
It was clean but you can't even sleep because of the bad smell of cigarettes.
Business response:
Dear NERY, Thank you for being our guest at Extended Stay America and giving the review. We apologize for your concerns about the smell in your room, and thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We are glad that you enjoyed other aspects of our hotel as clean. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
Great location, comfy beds
Business response:
Dear Tammy, Thank you for taking the time to review your recent stay. We are delighted that you loved our comfortable beds and got a great night's sleep. Our top priority is to provide a refreshing, relaxing stay to every guest; therefore, we appreciate your kind remarks. We are glad our location was convenient for everything you wanted to do on this visit. Thank you for choosing Extended Stay America. We look forward to your next visit.Sincerely,Hotel Management
La habitación estaba hermosa
The elevator chimes llike a doorbell or something from the jetsons.. not ompressed with no cookwarw snd getting a singe plaxe sryting was a fiasco and a half! Getting a piece by piece first come first serve it was almost like Black Friday way back in the day! They didn't have enough towel face cloth wise with the Linens toilet paper was very hard to come by and get we had to buy our own no tissues no paper towels no cleaning supplies not even dishwasher tablets for the dishwasher but we had little sample size packets of soap... read more
Business response:
Dear Caryn, Thank you for your honest comments about your stay with us. We were sorry to read that you were disappointed with the lack of amenities in your room. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We will share your comments with our team to make improvements where possible. We appreciate your business and hope to see you again soon.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,082 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.