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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Welcome to Extended Stay America - Boston - Saugus! We are the perfect location for business travelers, students, tourists and those relocating to the Boston, MA area who need to find a home away from home for several nights, a week, a month or even longer. From our location, you can easily visit local attractions such as the Boston Tea Party Ships and Museum, the New England Aquarium, Fenway Park and the Museum of Fine Arts, Boston. When you stay at an Extended Stay America hotel, you’ll enjoy just the right amenities... read more
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good hotel - love their truly extended generous setting - nice regular size refrigerator, industrial size microwave, stove top etc very spacious room Besides all that nice amenities package they keep it fairly clean but could do a better job in the reception area It is located just next to a Walmart- walking distance Enjoying my stay here!
Business response:
Thank you for your kind and thoughtful review! We couldn't be happier to see that you enjoyed such a great stay with us! We also appreciate your feedback regarding the reception area and will forward those details to our front desk team for proper action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for your review, Charmaine. We hope that you enjoyed a comfortable stay and we would love to welcome you back the next time you are in the area!
It looks nice on the outside but as you walk in the smell just hits you in the face. It is a weird stench that smells like a mixture of cigs, weird food and air freshener. That needs to be fixed. The room I personally stayed in was clean and the bed was comfy but we were right above the electric room and the ground shook and vibrated all night. It was loud and annoying. We even called to see if we could get a room switch and they said no.If you’re looking for a cheap place to stay I guess this is it.
Business response:
Thank you for reviewing your stay with us. We are terribly sorry to see that you experienced issues with the odor and the room assignment. Our goal is to always provide an exceptional stay and we are so sorry to see that we disappointed you. We will forward your concerns to the property so that we can improve the overall level of service that we provide to each of our guests. We wish you all the best in your future travels.
Business response:
Thank you so much for the terrific rating, Dante! We are thrilled to see that you enjoyed such a great stay! Please come back and visit us soon!
Business response:
We are so happy to see that you enjoyed your time with us, Ryan! We truly appreciate you taking the time to rate us! Please come back to see us soon!
it was a great stay n the service was awesome. what I didn't like was the house keeping would only clean once a week n they would not give any more towels u would have to wash your own towels even if u stayed a week long. other than that it was great.
Business response:
Thank you for your review, Christopher. We are thrilled to see that you enjoyed your overall stay! We work hard to achieve a superior level of service and we are so sorry that our amenity offerings may have fallen a bit short. Since we are more of an extended stay, we strive to offer the lowest rates possible. One of the ways that we can do that is by allowing our guest to only pay for services that they choose to use. We are so sorry if this caused an inconvenience, but hope that you give us another opportunity to show you ... read more
Business response:
Nothing makes us happier than to see that you enjoyed a wonderful time at our clean and spacious suites! Thank you so much for allowing us to host you and we hope to see you again soon!
Business response:
Thank you for your rating, Christopher. We are so grateful that you left a review and are happy that you enjoyed your time with us. We look forward to welcoming you back the next time you are in the area.!
The room was nice. The bed setup is different from other hotels. Only thing I didn't like was the bed had no mattress cover. Also no free wifi. Check out is 11am asked for late check out and could only do 11:15.
Business response:
Thank you for your review, Jacqueline. We set high standards for the service that we provide, and we can't apologize enough that we may have missed the mark during your stay due to the issues with the check-out process and the bed and Wi-Fi. Please accept my sincerest apologies and know that we will use your feedback to improve in these areas for all our future guests.
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 4.2 star rating with 1,091 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.