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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
New Woodspring suites on Route 1 north is awesome brand new clean hotel, cute lobby set up, lots of vending for 24/7 food and drink. very comfortable. Directly next to Walmart for all your needs!
Business response:
We are so glad that you had such a wonderful stay with us. We hope to see you again soon!
VERY CLEAN AND COMFORTABLE....MAYBE A NICE BREAKFAST BUFFET WOULD BE NICE.
Business response:
Thank you for the great review. We are delighted that you had a wonderful stay. We're sorry we couldn't accommodate your wishes for a breakfast buffet. We hope to see you again.
Business response:
We appreciate the great rating. Thank you for staying with us.
Boston Thanks
Business response:
We appreciate the great rating. Thank YOU!
very convenient and clean
Business response:
We are so pleased that you enjoyed a wonderful stay with us. Thank you for the terrific review, Rick.
You get what you pay for! The hotel is good, clean with plenty of parking. Not having a front desk person around after 11 PM and not on til 7 AM is a bit unsettling. The front lobby and room extras are bare bone.
Business response:
Thank you for the 4-star rating. We’re so glad you found the accommodations pleasing but we’re sorry to hear you were disappointed about our front desk hours. As a value-focused extended stay hotel, we do not staff the front desk 24 hours a day, this is one way we keep our rates affordable. I hope this did not inconvenience you. We look forward to welcoming you back the next time you’re in the area.
excellent stay
Business response:
Thank you for the terrific rating and review. We're so glad you were pleased with your stay.
Business response:
Thank you for the 4-star rating. We are glad you had a comfortable stay.
Absolutely NO maid service. Was told i'd get maid service biweekly at checkin (yes this was in WRITING on my key envelope). Checked in Sunday asked about service Tuesday, was then told Wednesday was cleaning day, Called Wednesday evening. Told they only clean before you checkin and AFTER YOU CHECKOUT, but i could bundle my linen in a basket (2bath/2washcloths, and bedding) and drag it downstairs to front desk for an exchange....SERIOUSLY?..then what? Make my bed, borrow a broom and sweep, empty my trash?....but for a fee and... read more
Business response:
Hello Cathy. I'm so sorry to hear about your disappointing stay and that you were not aware of our amenity packages. Guests pay only for the amenities they want to use (like daily cleaning, linen changes, cookware, a coffee pot, etc.). Not every guest desires the same amenities and by allowing guests to choose and only pay for the amenities they want, we are able to keep our rates affordable. We're so sorry we disappointed you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,086 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.