Extended Stay America - Boston - Tewksbury

Business response:

Michael, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Sylvia, thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit the city. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations. Please note, as we have the full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. Your feedback will be shared with our Brand Leaders to assist them when determining new complimentary grab-and-go breakfast offerings for future implementation. We would appreciate you giving us another opportunity so you can experience the hotel as you should have on this visit... read more

Business response:

We're glad you liked some aspects of our hotel and overall your stay was enjoyable. However, we are sorry if you were disappointed with anything. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk, and I have shared your comments with my team for improvement. We also regret any other inconvenience caused while you were here. We hope to welcome you back to ... read more

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was enjoyable and that you were impressed with the good value we offer. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Michael, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management