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Extended Stay America - Boston - Tewksbury
- Hotels
- Tewksbury, MA
About this business
Location details
1910 Andover St., Tewksbury, MA, 01876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rundown hotel. Terrible smell in the room. Bathroom is in dire need of renovation. Front desk is rude. "Breakfast included" is a lie. They have coffee. Nothing else.
Business response:
Dear Guest, Thank you for sharing your detailed feedback about your recent stay. We're sorry our hotel didn't meet your expectations in several areas. We also apologize for the disappointment caused by our breakfast offerings not matching your understanding of "breakfast included." In response to your reviews, we will investigate the issues you've raised and take necessary steps to address these concerns. We appreciate your feedback and hope you'll give us the opportunity to serve you better in the future. Sincerely, Hotel M... read more
Lots of drugs people smoking outside and inside the hotel, all the room smells like weed or cigarette. The bed are dirty with stain, the bed sheets was wrinkled
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. Our hotel never promotes any illegal activities in and around our hotel. We hope to have another oc... read more
Noise,people slammed doors late at night, loud music late at night, they offer full kitchen but didn't tell you the ,coffee maker, pans,toaster, and microwave is extra.
Business response:
Dear Guest, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Our front desk team is always here to assist you. Please consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The told me i was not allowed to extend my stay because i did not pay a 100 fee for incidentials and i was not aware of extra charge they also mentioned that they were not happy i was short on funds and wish to not extend my stay due discrimination
Business response:
Dear Guest, We regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. Please consider giving us another chance to provide you with the stay you deserve.Sincerely,... read more
The place is extremely dirty and is poor conditions the bathtub and shower is our room looks horrible stained with splattered stains . Cupboards were dirty inside and out the refrigerator was dirty inside and out food was left from previous occupate. The stove top was dirty and rusty. No kitchen utensils, cups, dishes or pans. No dish soap or paper towels. Noisy inside and outside building and smells of weed as well. Intoxicated people hanging around entrance . The so called breakfast is very disappointing and really feel th... read more
Business response:
Dear Guest, Thank you for providing your feedback. We deeply apologize for the experience you had and the issues you encountered during your stay. Cleanliness and comfort are of utmost importance, and we regret that we did not meet your expectations in these areas. Please know that to ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. Your comments regarding the noise and breakfast are being reviewed to ensure improvements are made. We value y... read more
Ridiculously unacceptable I will NEVER come back to this hotel again. Although the front desk check in was great and the layout of the room and comfortability of the bed was good, my dog found a used bottle of private lubricant under the bed. This completely made the stay uncomfortable because thats a level of dirtiness that makes you question what else wasnt cleaned.. how many corners did they cut..ew!
Business response:
Dear Guest,We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Cleanliness and hygiene are top priorities for us, and it’s clear we fell far short in this regard. We take such matters very seriously and will take steps to ensure this does not happen again. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can s... read more
Frequently asked questions about Extended Stay America - Boston - Tewksbury
How is Extended Stay America - Boston - Tewksbury rated?
Extended Stay America - Boston - Tewksbury has a 3.2 star rating with 1,416 reviews.
When is Extended Stay America - Boston - Tewksbury open?
Extended Stay America - Boston - Tewksbury is open now. It will close tomorrow at 12:00 a.m.