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Extended Stay America - Boston - Tewksbury
- Hotels
- Tewksbury, MA
About this business
Location details
1910 Andover St., Tewksbury, MA, 01876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We lost power at 8:30 I specifically went to the hotel to watch the football game. The power didn’t come back till 1230. I never got to watch the football game.
Business response:
Dear Kevin, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the power outage during your stay, which affected your plans to watch the football game. We understand how important that experience was for you, and we deeply regret that we could not provide the atmosphere you expected. If there is anything else we can do to improve your experience, please feel free to contact us directly. Thank you for your patience, and we hope to welcome you back in the future under better c... read more
It smell bad needs to be upgrade. We felt like we was staying in a shelter for homeless. We barely slept. But had no choice but to stay. We check out real early.
Business response:
Dear Silkia,Thank you for sharing your experience. We deeply apologize for the unpleasant odor and the overall condition of the property, which made your stay uncomfortable. Your feedback is extremely important to us, and we are committed to addressing these concerns as part of our ongoing efforts to improve our facilities and guest experience. We regret that your stay fell far short of your expectations and appreciate your honesty, which helps us identify areas needing attention. We hope you consider giving us another oppor... read more
Staff was extremely rude. Wouldn’t let me check in early.wouldn’t answer any questions. Turned their back on me and continued to conversat between themselves.
Business response:
Dear Amy,We’re truly sorry to learn about your experience with our staff during your stay. Our commitment is to provide courteous and helpful service, and we are addressing this issue to ensure our team communicates more effectively and treats every guest with the respect they deserve. While early check-in can sometimes be challenging due to policy constraints, our staff should have handled the situation with understanding and professionalism. Thank you again for your feedback. We hope you will reconsider and give us an oppo... read more
No breakfast
Business response:
Dear Jessica, Thank you for your feedback regarding your recent stay. We understand how disappointing it can be to find that breakfast options did not meet your expectations. While we aim to provide a convenient grab-and-go breakfast, we recognize that this may not suit all guests' preferences. Your comments will be taken into consideration as we continually seek to improve our offerings. We appreciate your understanding and hope you will consider staying with us again as we strive to enhance our services for a more enjoyabl... read more
Unsafe and dirty Lots of smoking, vaping and MJ in the hotel. Very dirty and my family felt very unsafe here. So unsafe, that we left after 20 minutes.
Business response:
Dear Jamie, Thank you for sharing your concerns regarding your recent stay. We sincerely apologize for the distressing experience you encountered, as safety and cleanliness are our top priorities. It is disheartening to hear that the environment did not meet your expectations. We are actively addressing these issues to ensure a more comfortable experience for our guests. Your feedback is invaluable in helping us improve our services, and we hope you might consider giving us another opportunity in the future.Sincerely,Hotel M... read more
Was told there was a tub….. but they don’t allow you to have the stopper to use the tub
Business response:
Dear Melissa,We apologize for the inconvenience you experienced with the in-room amenities. It is important that our amenities align with guest expectations, and we regret any frustration this may have caused. We will address this with our team to ensure that all necessary items are available for our guests. We will also review our listings to ensure they accurately reflect our offerings. Your feedback is appreciated, and we hope you will give us another chance to prove that we are committed to providing excellent hospitalit... read more
The worst check in experience of my life. The lady working at the front desk kept talking about how immigrants have taken over this country and how she fully supports a certain presidential candidate because they will definitely clean up this country and that the hotel was full of homeless illegal immigrants supported by the government. Then she went on to ask why we decided to get a room at this hotel in the first place, asked for everyone that was staying in the room (3 total) to show ID which was the first time I was ever... read more
Business response:
Dear Sandro, Thank you for your feedback. We sincerely apologize for the unacceptable behavior you experienced during check-in. We take such matters very seriously and will address this with our staff to ensure every guest is treated with professionalism and respect. While we’re glad you found the room clean, we regret the negative impression left by this interaction. We value your input as it helps us improve, and we hope to welcome you back for a much better experience in the future.Sincerely,Hotel Management
Average property.
Business response:
Dear Yvette, Thank you for your feedback. We appreciate your honesty regarding your experience at our property. Our goal is to provide a comfortable stay, and we continuously strive to improve our services and facilities. Thank you for choosing us, and we hope to have the opportunity to welcome you back for a better experience in the future!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Tewksbury
How is Extended Stay America - Boston - Tewksbury rated?
Extended Stay America - Boston - Tewksbury has a 3.2 star rating with 1,416 reviews.
When is Extended Stay America - Boston - Tewksbury open?
Extended Stay America - Boston - Tewksbury is open now. It will close tomorrow at 12:00 a.m.