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Extended Stay America - Boston - Tewksbury
- Hotels
- Tewksbury, MA
About this business
Location details
1910 Andover St., Tewksbury, MA, 01876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean. Check-in experience was negative. We were not told until arrival that the hotel was cashless. We were not told at check in order to get clean towels for the room we had to turn in the soiled ones before 8:30 am to pick up clean ones later, we found out when we inquired about clean towels when we returned in the evening. Ther was no ice machine at all on the facilities. The most serious proem was the phone in the room did not work, we could not call down for information or to ask questions, and it presented a ... read more
Business response:
Dear Guest, Thank you for your feedback. We’re glad to hear the room was clean, but we sincerely apologize for the negative check-in experience and the lack of communication regarding our cashless policy and towel exchange procedure. We understand how important it is to have functioning amenities, and we regret that the phone issue was not resolved during your stay. Your comments will help us improve our service. We appreciate your input and hope to welcome you back for a better experience in the future!Sincerely,Hotel Manag... read more
Lavbo, évier et bain bouchés, salle de bain sale, plancher très sale et collant, oreillers jaunes. Odeurs désagréables dans l'hôtel et l'employé à l'acceuil avait un attitude très désagréable. Etc !............ mettrai plus jamais les pieds là.
Business response:
Dear Eric, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in your suite. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is up-to-date and refreshing. Rest assured, we will address this promptly with our concerned team. We double-checked all the rooms delivered, and we apologize if we missed something. We appreciate you choosing to stay with us and eagerly expect to welcome you back on your next visit! S... read more
Overall a terrible experience and deserving of a full refund. Family of 5 traveling through area, made reservations months in advance for two rooms. Upon arrival were told our reservation was for one room. Then had to pay an additional fee of $16 per room for what was unclear. Desk clerk did not know fee specifics. Room 211 was unclean - door to AC controls fell off, sink had no stopper and backed up, there was a used bar of soap with hair left in the bathroom, the door was difficult it to open, carpet was stained, paint pat... read more
Business response:
Dear Russell, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. Considering this a ... read more
Linens was not clean room has a funny smell breakfast was lousy
Business response:
Dear Walberte, Thank you for sharing your experience with us. We sincerely apologize for your linens, room odor, and breakfast issues. This falls short of the standard we aim to provide, and your feedback has been shared with our team so that we can address these concerns immediately. Our top priorities are Your comfort and satisfaction, and we are committed to improving. We would appreciate your giving us another chance to provide a better experience.Sincerely,Hotel Management
Dirty rug, dirty ceiling, 2 Cockroaches, sink in the bathroom was clogged. I had to go get the utensils and kitchen things even though it is suppose to be in my room. Front desk person never smiled and said nothing when told about the cockroaches, just took notes.
Business response:
Dear Rosilia, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the cleanliness concerns you experienced. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. Also, we regret the miscommunication regarding our dishware policy. Our front desk team makes every effort... read more
Uncomfortable inn
Business response:
Dear Troy, Thank you for your feedback. We regret that your stay was uncomfortable. This is not the experience we strive to provide. Please know that your comments are being reviewed to ensure improvements. Your comfort and satisfaction are important to us, and we hope to have the opportunity to offer you a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Tewksbury
How is Extended Stay America - Boston - Tewksbury rated?
Extended Stay America - Boston - Tewksbury has a 3.2 star rating with 1,416 reviews.
When is Extended Stay America - Boston - Tewksbury open?
Extended Stay America - Boston - Tewksbury is open now. It will close tomorrow at 12:00 a.m.