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Extended Stay America - Boston - Tewksbury
- Hotels
- Tewksbury, MA
About this business
Location details
1910 Andover St., Tewksbury, MA, 01876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smells, the towels were old and some dirty. There is constant noise in the room above. The refrigerator in the room kept chipping in and out. The AC kept coming on and off every 15 or so minutes so and the noise from the fridge and AC made sleeping impossible. My stay was terrible .
Business response:
Dear Sharon, Thank you for sharing your experience. We sincerely apologize for the unpleasant odors, the condition of the towels, and the disturbances you faced during your stay. The noise from the refrigerator and air conditioning unit is certainly concerning, and we understand how it impacted your comfort. Your feedback is invaluable in helping us address these issues and enhance the overall guest experience. We appreciate your input and hope to provide you with a more enjoyable stay in the future.Sincerely,Hotel Managemen... read more
Chambre sale et oreillers jaunis. Mauvaises odeurs dans les chambres et les corridors.
Business response:
Dear Geneviève, Thank you for taking the time to review your stay with us. We are disappointed to read the concerns about the cleanliness and not delivering a fresh atmosphere in the room and the corridors on your arrival, and we will address this immediately. Our staff's top priority is to provide a clean and comfortable environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you ... read more
Not a great experience for the price, motels are better
Business response:
Dear Wag, Thank you for sharing your experience on your recent visit to our hotel. We are sorry about the inconvenience and certainly understand the frustrations of not meeting your expectations. Our dedicated housekeeping team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please return; we will su... read more
This property is being used as a homeless shelter…the room stink like cigarettes mixed with mold and mustiness. I checked out the next day with a sore throat and my daughter with a headache; our clothes held the odor from the room through the next day. Truly disgusting conditions….rusted refrigerator and hot stove, dirty cabinets, tub was scratched everywhere, bugs walking on the kitchen area, hole on the wall, a splash of-I don’t want to think about what it could be-on the bed headboard and stained bed sheets. Traumatizing.... read more
Business response:
Dear Jeffrey,Thank you for choosing us. We regret the problems you suffered during your time with us. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Your inpu... read more
Not as it looks The hotel did not look like the photos online. The room was dirty and when you walked into the main lobby it had a smell. We had a water leak from upstairs and there was no maintenance on the property so we couldn’t use the bathroom. The people above us jumped around like they were at a trampoline park.
Business response:
Dear Trenise, Thank you for taking the time to write a review of our hotel. Your comments on the issues mentioned have left us disheartened this time. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Everything we do aims to provide you with an excellent h... read more
Bedbugs & Roaches! If you're into bedbugs & cockroaches, this is the place for you!1st red flag was pulling into the parking lot & seeing unsavory looking people hanging out on the emergency exit stairs.Dented, rusted cars were strewn about the lot.This was not an extended stay for business people attending conferences.It was a residential motel.Everything in the area was sold out so I checked in.The front desk clerk was polite My daughter & I were attending a high school conference.My daughter was nervous a grown men leered... read more
Business response:
Dear Tess,Thank you for choosing us. We regret the problems you suffered during your time with us. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Your feedbac... read more
Bed bugs, room smelled like cigarettes, floor was sticky, beddings were dirty. Sketchy people all around the hotel. My friend had a huge skin rash all over her body since we slept there and we slept fully dressed. By far, my worst experience. Would have had a better experience if we slept in the car. Avoid.
Business response:
Dear Marie-Laure, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Very noisy It should have been noted that this is where the State of MA refuge all of the folks crossing the border. Nothing wrong with the guests, but the halls and lobby were chaotic with kids running and screaming.
Business response:
Dear Daniel, Thank you for sharing your feedback. We are disappointed that we did not meet your expectations and could not address the issues you encountered. Your experience does not reflect our usual standards, and we deeply regret your disturbance and problems. We will take the proper action as we are committed to providing guests with a beautiful experience. Apart from this, we hope you had a satisfactory stay. Please allow us to provide you with the flawless stay you deserve on a future visit.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Tewksbury
How is Extended Stay America - Boston - Tewksbury rated?
Extended Stay America - Boston - Tewksbury has a 3.2 star rating with 1,416 reviews.
When is Extended Stay America - Boston - Tewksbury open?
Extended Stay America - Boston - Tewksbury is open now. It will close tomorrow at 12:00 a.m.