This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Tewksbury
- Hotels
- Tewksbury, MA
About this business
Location details
1910 Andover St., Tewksbury, MA, 01876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I hated everything
Business response:
Dear Guest, We thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing. Sincerely, Hotel Management
It was breakfast included and they are not offering it, I had to go out to get breakfast, under the bed was horrible, so dirty that I couldn’t believe, tv wasn’t working well…
Business response:
Dear Rayan,Thank you for sharing your experience. It’s disappointing to hear that certain aspects of your stay did not meet your expectations. Cleanliness and properly functioning amenities are priorities, and feedback like yours helps ensure improvements. The breakfast offering may vary, and we regret any inconvenience caused. We hope to have the opportunity to provide a much better experience in the future.Sincerely,Hotel Management
Rooms were dirty, dirty floors, dust all over the everywhere looks like it hasn’t been mopped in a long time, no housekeeping no breakfast rude customer service
Business response:
Dear Aracelis, Thank you for taking the time to share your feedback. We apologize for the issues you encountered during your recent stay. Our top priorities are cleanliness and customer service, and we regret falling short of your expectations. We will address this with our housekeeping team immediately to ensure this does not happen again. Our team is trained to provide excellent service. Further, the breakfast choices did not please your needs, and we will work to improve them as we move ahead. Please consider giving us an... read more
Worst hotel ever I've stayed at better motels Walls had plaster not painted or sanded hair in the tub mold around tub bathroom fan was loud carpet dirty and kitchen and beds outdated and animal smell they kept my money for checking out a day early I've stayed at better motels just pure nasty
Business response:
Dear Gilberto, We are sorry about the various issues you encountered during your stay. Your experience does not reflect the high standards we strive to maintain, and we apologize for the discomfort and frustration this caused. We are committed to maintaining a clean and pleasant environment for all our guests and will ensure that our housekeeping team addresses your concerns to improve overall cleanliness. Please feel free to reach out to us at the hotel for any further assistance. We will be happy to help you. Please return... read more
Didnt feel safe.
Business response:
Dear Elizabeth, Thank you for your recent review of our hotel and for sharing your feedback. Please know our top priority is our guests and employees' safety and security. Our security team is reliable and well-trained, and we also work very closely with the local police department to keep all our guests safe and secure during their stay. Please reach out to us at the hotel so we can discuss this further. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Tewksbury
How is Extended Stay America - Boston - Tewksbury rated?
Extended Stay America - Boston - Tewksbury has a 3.2 star rating with 1,416 reviews.
When is Extended Stay America - Boston - Tewksbury open?
Extended Stay America - Boston - Tewksbury is open now. It will close tomorrow at 12:00 a.m.