This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No amenities but safe quiet and clean. Beds are uncomfortable.
Business response:
Dear Tricia, Thank you for choosing us. It is good to know you had a pleasant stay with us. However, we are sorry for any disappointment with the comforts of the bed in your room. Your remarks about the amenities are shared with our concerned team to check and improve. Again, Thank you for your feedback about our clean room and for being pleased with the safety measures. We hope to make your next stay with us flawless.Sincerely,Hotel Management
Il devrait s'accentuer plus sur la propreté.
Business response:
Dear Alfène, Thank you for taking the time to share about your stay. We are pleased you enjoyed your stay. It is always nice to receive positive ratings from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to advance our services and appreciate your valuable feedback. We are also grateful for your mention of the housekeeping issue in your room and for allowing us the opportunity to make things right. It was a pleasure having you stay with us, and we hope to see you again... read more
-
There was a few things falling apart in the room that’s the only downside the shower head holder was broken and the light fixture fell when me and my man was sleeping
The room itself was great, bed was good, bathroom clean and all the appliances worked. The problem was that I was told housekeeping was every 2 weeks, that is just too long. I understand it is an extended stay and the housekeeping rules are different but the others I have stayed in do housekeeping every week. If they have an every 2 weeks housekeeping then every room should come with a broom, dustpan and mop maybe even assess to a vacuum cleaner.
Business response:
Dear Karen, It is lovely to hear how much you enjoyed your stay at Extended Stay America. We're particularly pleased that you found our rooms to be a relaxing retreat. We have noted your feedback about our housekeeping service and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope to welcome you back soon!Sincerely,Hotel Management
When I’m traveling I prefer a place which makes me feel secure, options for meals and clean. No I don’t want a shelf stable breakfast option. I stayed because I had no other option at the time.
Business response:
Dear JoAnn, Thank you for sharing your feedback with us. We understand that feeling secure and having access to clean facilities and meal options are important factors when traveling. We apologize that we were not able to provide you with the experience you were looking for during your recent stay. We will make sure to take your feedback into consideration as we continue to improve our services. We value your patronage and hope to have the opportunity to serve you again in the future and provide you with a more satisfactory ... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.9 star rating with 2,746 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is closed now. It will open on Monday at 9:00 a.m.