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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Two Nights in Purgatory The staff was wonderful but it's a shame they have to work in such a shabby hotel. Our room needs a lot of work. The bathroom door would not close all the way and a previous occupant had punched a hole in it. The air conditioner needs to be cleaned or preferably replaced. The air smelled dirty. The worn carpets don't get vacuumed all the way in the corners as there is a layer of dirt built up there. The "free WiFi" is inadequate and I needed to purchase a $6 upgrade to have a Zoom meeting. The dishes/... read more
Business response:
Dear Richard, thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay ... read more
Comfortable stay!
I was a bit concerned as i got stuck at BOS and this was the only hotel avail. Rooms were large and nice. Staff were super friendly. I was onky in the room 4 hrs but i did get sone sleep and ahower. Ran out of toothpaste and the were happy to give me some free sachets
Business response:
Dear Barry, we are delighted to know you had a wonderful stay at Extended Stay America. It is nice to read that you thoroughly enjoyed our suites' comforts and customer service. Providing a comfortable stay to all our guests is what we strive for every day. We look forward to welcoming you soon. Sincerely, Hotel Management
Adequate
great place the area around was pretty lackluster
Business response:
Dear Ryan, thank you for the wonderful review. We are so glad our location worked well for you and that you appreciated being close to the beautiful view. Thank you for being our guest. We look forward to your next visit to Extended Stay America. Sincerely, Hotel Management
Average property; clean and the staff was nice. No daily room cleaning service.
Business response:
Kelly, thank you for staying with us. We are glad your overall visit with us was pleasant and that you liked our well-maintained property and also the service from our staff. However, we regret your disappointment with our housekeeping policy. Our top priority is our guests' well-being and safety; keeping that in mind, we have adjusted our housekeeping services to suit each guest's requirements. For a future visit, please know that our front desk is always happy to arrange these specifics. It was our pleasure having you, and... read more
The door handle needed to be swiped/juggled several times to open. Breakfast was some packaged muffins and oatmeal, not even a fruit basket, ended up going out. No dnd tag, which was fine bc housekeeping didn’t clean during out stay. Day of check out housekeeping knocked at 10a, like we couldn’t leave fast enough.
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations with the breakfast and are sorry for the maintenance issues that inconvenienced you. We apologize for this, and rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We will also share your comments with our team regarding the service issues you experienced and take the necessary actions to elevate our service levels. We hope you will return to experience our hotel as we wou... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 4.1 star rating with 1,259 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is open now. It will close at 6:00 p.m.