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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was a bit concerned as i got stuck at BOS and this was the only hotel avail. Rooms were large and nice. Staff were super friendly. I was onky in the room 4 hrs but i did get sone sleep and ahower. Ran out of toothpaste and the were happy to give me some free sachets
Business response:
Dear Barry, we are delighted to know you had a wonderful stay at Extended Stay America. It is nice to read that you thoroughly enjoyed our suites' comforts and customer service. Providing a comfortable stay to all our guests is what we strive for every day. We look forward to welcoming you soon. Sincerely, Hotel Management
Adequate
great place the area around was pretty lackluster
Business response:
Dear Ryan, thank you for the wonderful review. We are so glad our location worked well for you and that you appreciated being close to the beautiful view. Thank you for being our guest. We look forward to your next visit to Extended Stay America. Sincerely, Hotel Management
Average property; clean and the staff was nice. No daily room cleaning service.
Business response:
Kelly, thank you for staying with us. We are glad your overall visit with us was pleasant and that you liked our well-maintained property and also the service from our staff. However, we regret your disappointment with our housekeeping policy. Our top priority is our guests' well-being and safety; keeping that in mind, we have adjusted our housekeeping services to suit each guest's requirements. For a future visit, please know that our front desk is always happy to arrange these specifics. It was our pleasure having you, and... read more
The door handle needed to be swiped/juggled several times to open. Breakfast was some packaged muffins and oatmeal, not even a fruit basket, ended up going out. No dnd tag, which was fine bc housekeeping didn’t clean during out stay. Day of check out housekeeping knocked at 10a, like we couldn’t leave fast enough.
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations with the breakfast and are sorry for the maintenance issues that inconvenienced you. We apologize for this, and rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We will also share your comments with our team regarding the service issues you experienced and take the necessary actions to elevate our service levels. We hope you will return to experience our hotel as we wou... read more
Stayed one night and it was good
Business response:
Andrew, thank you for taking the time to tell us about your overnight stay with us. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
I didn't like the location. And in the website it says free breakfast but there was no breakfast
Business response:
Imrana, thank you for taking the time to share your feedback. We are not certain of the time you visited for breakfast, but we assure you we will look into what does not sound like a typical experience. We want to be sure all of our guests are able to take advantage of our complimentary amenities. Thank you again for bringing this to our attention so we can continue to improve our hotel. We hope the rest of your stay was enjoyable, and you will stay with us again whenever you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.8 star rating with 2,608 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is closed now. It will open on Monday at 9:00 a.m.