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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Expedia said breakfast included, but we found no evidence of it.
Business response:
Jerry, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. However, we regret your disappointment with our grab-and-go breakfast. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Had a nice stay,location was great for me. What i didnt like was i was on the 3rd floor and got waken in the early morning 430 of a door slamming sounded like gun shot multiple times during the hours from 430 to 6 am l was not happy at all i stood out in the hallway waiting for it to happen again so i could report the room which it never did! But other then that there wasn't anyone at the front desk at times like the hotel was self service other than i was good
Business response:
Roger, thank you for taking the time to evaluate your stay with us. We are glad you found our location ideal for your travel plans and that you had a pleasant experience. However, we are sorry for the incident you mentioned. We take the safety of our guests seriously and assure you to investigate this instance. We hope your future travels bring you back our way. Sincerely, Hotel Management
Great spot will come again. Great location.
Business response:
Thank you for your nice rating and for letting us know that your stay at Extended Stay America was a great one and that our location worked well for you. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Wrong room Mistakes on check in had us trying to get into a room already occupied at 2 am after waiting way too long for check in.
Business response:
Jason, thank you for staying with us and for sharing your review. We are sorry you encountered any service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.9 star rating with 2,746 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is closed now. It will open on Monday at 9:00 a.m.