This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've made the reservation for a king size bed and was given a full size bed. There was this humming noise all night long, and it wasn't from the refrigerator nor the air conditioner. Sound was coming from the bathroom vent. The room was not serviced for the 4 days we were there. They said that they don't do room service. Every day we had to ask for clean towels. One night the keys were not working so we couldn't get in and according to the front desk, the room was rented to someone else although our belongings were still in ... read more
Business response:
Raquel, thank you for the review. We are sorry for all the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I ended up with a handicap accessible room which was nice and big, but having a sister who is a paraplegic I noticed the shower is not set up properly for someone in a wheelchair to fit in the shower. The shower fixture needs to be moved to either end not on the wall and the shower curtain needs to be extended at least 6 inches or it will just be in the way and touching the person.
Business response:
Thank you for choosing to stay with us. Please accept our apologies for any inconveniences you experienced during your visit. We value your feedback and hope to be your hotel of choice everytime you are in the city. Sincerely, Hotel Management
The property was the best priced during graduation weekend. The exercise room only offered 3 pieces of equipment with no towels or water available. The pullout sofa required bedding that had to be obtained at the front desk and we had to make it ourselves.
Business response:
Jonathan, thank you for staying at our hotel. We are pleased to know you liked the value we offer and had a pleasant time with us. However, we are sorry we missed meeting some of your expectations. We appreciate your feedback and hope to host you again in the future. Sincerely, Hotel Management
Thunder foot was staying in the room above We were generally happy with the location...close to National Archives as well as Lexington and Concord...lots of good places to eat...unfortunately the man in the room above was very heavy footed, and we heard him stomping around as late as 2PM. We waited until the 4th night to complain, and a call was made by the front desk to ask him to quiet down...but it did little good.
Business response:
Layton, thank you for taking the time to review your stay. We are pleased to know you liked our location close to many places and had a pleasant time with us. However, we are sorry for the inconvenience caused due to the guests above but pleased to know our front desk resolved the issue. We hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Felt safe entire time. Clean and quiet atmosphere!
Business response:
Thank you for including Extended Stay America in your travel plans. We are pleased to know you liked our hotel environment and that you enjoyed your stay with us. Thank you once more for your kind review. Please come back and see us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 4.1 star rating with 1,188 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is closed now. It will open at 9:00 a.m.