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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ok for a night. We had no glasses in our room and our request was not fulfilled. The phone was not working and I had to call the front desk after having asked hours before for some glasses. They did arrive quickly then. Woman at desk was very friendly and upbeat. The only creMer for coffee in the morning was sweetened. What happened to fresh or at least real dairy products? Lose the fake stuff with funny flavors.
Great people with not enough resources. The people behind the desk were friendly and personable, but many items were out of stock (like covers for the coffee cups). They did their best, but there was little they could do. One of them eventually went next door to get covers, but then there was no one at the front desk.
Far better than anticipated Pleasant surpriised with overall quality of tthe room and the pleasantness of the staff. From a design perspective, having an all white kitchen in a warm woody residential environment did not work from a design perspective. Visually jarring and incompatible with rest of the interiors.
arrived pre cancellation time. The hotel requires a large security d/t thefts and damages by guests.We viewed the room which was dirty, couch broken and counters dirty and stained and cancelled and did not stay. The hotel has charged us which we are now fighting. Hotels.com of no help in assisting us.No way to contact them via email or phone.
Horrible. Go someplace else. Rude manager.
Horrible ! Rude manager!
Business response:
Dear Lorraine, Thank you for taking the time to share your experience. We sincerely apologize for any interaction that left you feeling dissatisfied, and we regret that your visit did not reflect the level of hospitality we aim to provide. We appreciate your feedback, as it helps guide attention to areas needing care. Your observations are taken seriously, and we hope to have the opportunity to welcome you again, providing a more positive and respectful experience that aligns with the standards of service and comfort our gue... read more
Breakfast was not healthy and I would say more of a snack than a breakfast
Business response:
Dear Patricia, Thank you for being our guest. We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you to the city. Sincerely, Hotel Management
Rooms were okay but the front desk was terrible. The same front desk guy was always there and he was not the nicest guy and looked miserable and bothered when we asked for anything. One out of the four nights there we had a false fire alarm late at night, everyone in the hotel was outside in their pj's in the cold only to be told an hour later it was a false alarm, meanwhile we were all frozen. I had a large suite and one of the queen size beds was slightly lumpy, felt like I was sleeping on pebbles at times and I woke up wi... read more
Business response:
Dear Liza, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate you bringing these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve! Sin... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.8 star rating with 2,615 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is open now. It will close at 6:00 p.m.