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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall the room and hotel was durty
Business response:
Dear Shirley, Thank you for being our guest. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We will address the concerns you mentioned as soon as possible. Please give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the area. Sincerely,Hotel Management
It was very dirty black mold in the bathroom looks like bullet holes in the walls would never stay at one of those hotels again
Business response:
Dear Anthony, Thank you for your feedback. We're truly sorry to hear about the cleanliness and maintenance issues you encountered during your stay. This is not reflective of the standards we aim to maintain. Please be assured that we are addressing these concerns with our team to improve our facility. Your experience is important to us, and we hope you'll consider giving us another chance in the future.Sincerely,Hotel Management
No ice machine, no staff at check-in counter, bad attitude from staff, mold in bathtub, one dinky tube of shampoo, no conditioner.
Business response:
Dear Leonard, Thank you for your comments. We sincerely apologize for the challenges you faced during your visit. It’s concerning to hear about the absence of certain amenities, as well as the conditions you encountered in your room. Your experience with our staff is also important to us, and we will address your feedback to enhance our service standards. We appreciate you bringing these matters to our attention and are committed to making necessary improvements. Sincerely,Hotel Management
What a terrible hotel. Too bad I didn’t read the reviews before going. I would advise you that if you don’t have any other choice sleep in your car instead of this hotel. The should have minus 5 starts as rating. Dirty rooms, terrible beds, dark areas around it and we felt very insecured.
Business response:
Dear Maximiliano, We sincerely apologize for yournegative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to review your case with the team and determine what steps we can take as we move ahead. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
People smoking in non smoking rooms. Dirty and tub was moldy too much to even state. Definitely wouldn’t book here. Keep looking.
Business response:
Dear Sheri, Thank you for being our guest. We are sorry for not meeting your room's cleanliness expectations and for the inconvenience caused. Also, we understand your disappointment with the smell concern you mentioned, and it is being checked, as smoking is never allowed in the hotel premises. Also, we will instruct our team to recheck the rooms before delivery as we advance. Your feedback is important to us, and we have shared it with the housekeeping team to improve the condition of the room. Our front desk team is avail... read more
Horrible property! Smelly, damp, clammy, I paid good money upfront and stayed with a friend because this hotel is absolutely the worst I’ve stayed at.
Business response:
DearGuest, Thank you for choosing us and sharing your experience. We apologize for the inconvenience caused due to the cleanliness issues and understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Our expert team is already at work to ensure seamless delivery. Once again, we are sorry for letting you down. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Good price for Boston but won't stay there again Pros: Great price for Boston. Convenient location for Waltham, Cambridge, and west Somerville. Cons: Room outdated with peeling countertop, cabinet doors that don't close all the way. Felt unclean, with some crumbs on floor and hair in tub. AC tuend super cold when we arrived so we went to bed freezing, had to raise temperature a lot and then by morning room was stuffy. Lowered temp again but room stayed stuffy rest of our visit. Grab n go breakfast was carbs only (oatmeal, nu... read more
Business response:
Dear Guest, Thank you for choosing us. It is good to know our location was convenient for your needs and you were pleased with the price paid. However, we regret the problems you suffered during your time with us. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and impro... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,866 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.