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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel reused bedding from previous guest. There was hair all over the bedding. I had to complain and had to move to a different room. The new room wasn’t much better. I had to ask for fresh sheets and make the bed myself
Business response:
Dear Suresh, Thank you for your feedback. We deeply apologize for the issues you encountered with the bedding and room cleanliness. This is not the standard we uphold, and we are addressing this matter with our housekeeping team to ensure such issues do not recur. We regret the inconvenience you experienced and appreciate you bringing this to our attention. We hope to have the chance to provide you with a more comfortable stay in the future. Sincerely,Hotel Management
This was a last minute emergency family trip so the price was good compared to surrounding hotels so i guess i get what i paid for. The free breakfast is literally coffee,tea granola bars and muffins nothing of at least some substance. No bottled waters in room or at breakfast. As soon as i opened the shower i by passed the chipped paint and was greated with a blob of hair on the shower wall..i have locs! Do they even clean??!!! Because theres no way to miss that. This is literally a sleep and get out the room location. So w... read more
Business response:
Dear Ashley, Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. We apologize for the issues with cleanliness and the limited breakfast options. We are addressing these concerns with our team to ensure improvements. Your comments are important to us, and we are working to enhance our services and facilities. We hope to have the opportunity to provide you with a better experience in the future. Sincerely,Hotel Management
So disgustingly dirty and stinky. Sunflower seeds on the floor, mold in the shower, smelled like smoke… just gross.
Business response:
Dear Guest, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in your suite. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is clean and refreshing. Rest assured, we will address this promptly with our concerned team. All the rooms that were delivered were double-checked, but we are sorry if we missed something in between. Please allow us to check out what went wrong and ensure we are able to handle such i... read more
Full of stinky smell, besides they to pest control while the rooms are reserved, and expect travellers to stay out of room for 4 hours
Business response:
Dear Parag, We understand that any discomfort can impact the overall experience of your stay, and hearing about your cleanliness concerns is something we take seriously. Our team is dedicated to ensuring a pleasant environment for all our guests, and we continuously strive to maintain our hotel to meet the expectations of cleanliness and comfort. We recognize the importance of addressing the concerns and work diligently to ensure our guests' comfort. Thank you for bringing this to our attention. We hope to welcome you again ... read more
unbelievable disgusting unbelievable disgusting. moldy and dirty. the microwave was completely rusted inside. i was forced to find another hotel.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the conditions you encountered in your room. This level of cleanliness and maintenance is not acceptable, and we are taking immediate steps to address these issues with our team. We understand your decision to find alternative accommodations and regret that we did not meet your expectations. Your comments are invaluable as we strive to improve. We hope you might give us another chance in the future.Sincerely,Hotel Management
Fuyez ce trou à rats Hôtel vétuste et sale. Le ménage des parties commune est inexistant.
Business response:
Dear Arnaud, Thank you for choosing us. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We will address the concerns with our housekeeping team and ensure these areas are not neglected as we move ahead. We hope to offer you another opportunity to experience the seamless, outstanding stay you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,866 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.