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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room wasn't cleaned, appliances were damaged or broken, and service wasn't receptive to our requests for refund. Neither was Expedia. I will not book with Expedia again based on this experience.
Business response:
Dear Anthony,We sincerely apologize for the inconvenience you encountered during your stay, particularly regarding the cleanliness of your room and the condition of the appliances. It's disheartening to hear that our service did not meet your expectations, and we understand your frustration. Your feedback is invaluable, and we will address it with our team to ensure future guests have a more positive experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your ... read more
We stayed there twice (the second time was an accident - we didn’t remember we had been there before and didn’t like it). The hallways smelled awful, and to make it worse was the air freshener used to mask the odor. We had three roaches in our room, an outlet that didn’t work, and the shower temperature was luke warm, ar best. A kitchenette is provided but no utensils, cups, dishes, etc. to make the kitchen functional. The breakfast included in the morning is misleading…nutrigrain bars, packaged muffins (like what you’d get ... read more
Business response:
Dear Christine,We're truly sorry to learn that the environment and amenities fell short of your expectations. The issues you mentioned are concerning, and we understand how uncomfortable this must have been for you. We also apologize for the disappointment with the breakfast offerings and the interactions with our staff. Your comments highlight areas for improvement, and we will take them to heart as we work to enhance our guest experience. Regarding the kitchenware, we want to let you know that we kept at the front desk to ... read more
The room was in need of serious repair. Broken drawer, moldy and broken tub, baseboard in the bathroom rotting, shower was cold and dripped constantly, mattress was stiff and sheets were thin and scratchy. Honestly, one of the worst stays I’ve had in a very long time.
Business response:
Dear Jennifer,We apologize for the disappointing experience you faced during your stay. The cleanliness and maintenance issues you encountered are concerning, and this certainly is not the standard we aim for. Your feedback sheds light on the areas that need attention, and we take your concerns seriously. We are committed to resolving these issues to ensure a more comfortable and pleasant experience for our guests. Thank you for bringing this to our attention. We do hope you will stay with us another time so we can provide y... read more
The cleanliness is below average. There was a smoky smell in the room
Business response:
Dear Mithila,We sincerely apologize for the disappointing experience you had regarding cleanliness and the unpleasant conditions in your room. This is not the standard we aim to uphold, and we regret any inconvenience. We will be addressing these issues with our team to ensure that all our accommodations meet the expectations of our guests. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management
Good for a night’s stay. Countertops in room were dirty, and same in the bathroom including shower.
Business response:
Dear Morgan,While we’re glad that your stay served its purpose, we sincerely apologize for the cleanliness issues you encountered, particularly with the countertops and bathroom. This does not reflect the high standards of cleanliness we aim to provide, and we will be addressing this with our housekeeping team to ensure improvements are made. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincere... read more
Room was in poor repair, no hangers, no shampoo, terrible breakfast, entire hotel smells like air freshener.
Business response:
Dear Henrik,We're sorry for not meeting your expectations during your stay. We understand how frustrating this can be. Additionally, we regret that the breakfast offerings did not meet your needs. Your comments will be addressed with our team to ensure we make the necessary improvements to serve our guests better. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Ma... read more
When i arrived at the hotel, the front desk receptionist told me there is no room available for my reservation.
Business response:
Dear Krunal,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced regarding your reservation upon your arrival. This is not the level of service we aim to provide, and we understand how frustrating it can be to face such an issue after a long journey. Please be assured that we are addressing this matter with our team to take necessary measures and to prevent future occurrences. We hope you will give us another chance to provide you with the hospitality you deserve. ... read more
The room and the hallway were smelly.
Business response:
Dear Guest,Thank you for your feedback. We sincerely apologize for the unpleasant conditions you encountered in your room and the hallway. This certainly is not the experience we want for our guests, and we will address this concern with our housekeeping team to ensure a fresher environment. Your input is important to us, and we appreciate you bringing this to our attention. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,866 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.