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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Vey dated and extra charges if you don’t watch your bill
Business response:
Dear Elizabeth, Thank you for your feedback. We regret that you found the property dated and encountered issues with your bill. We strive to maintain transparency in our charges, and we encourage guests to reach out if there are any discrepancies so we can address them immediately. Your comments regarding the facilities will be considered as we plan future updates to enhance the guest experience. We appreciate your stay and hope to welcome you back for a more positive visit in the future.Sincerely,Hotel Management
It's difficult to include everything that was wrong with this property: dirty with cockroaches (even tough we mad to be out of our room twice for a total of 6 hours for them to spray), things in room not working (lights, switches, one burner on the stove, bathroom & kitchen fans), physical site poorly maintained (holes in walls left unpatched or at best unpainted after changing fixtures on walls), staff largely unfriendly and uninterested in being helpful. I will not stay there again.
Business response:
Dear Connie, Thank you for taking the time to share your feedback. We're very sorry to hear about the cleanliness issues and maintenance concerns you experienced during your stay. This is not the level of service we strive for, and we will address these matters with our team to ensure improvements are made. We appreciate your comments and hope to regain your trust in the future by providing a better experience. Sincerely,Hotel Management
Just stayed one night thank goodness. This place has people living in it full time as i guess that is what an extended stay is for. This place is just plain dirty. We got a room beside a barking dog who wouldn’t stop barking. the only bright spot was the hotel clerk and her name i believe was Antoinette. I might be wrong with her name but it was something like that. When we informed her of the barking dog she moved us right away to another room and was so nice. The hotel is lucky to have her .. The website says breakfast is ... read more
Business response:
Dear Tamra, Thank you for your feedback. We’re sorry to hear about the cleanliness issues and the inconvenience caused by the barking dog. We’re glad to hear that Antoinette was able to assist you promptly, and we will ensure your compliments are passed on to her. We also appreciate your comments regarding breakfast and coffee service, which we will address with our team. Thank you for sharing your experience, and we hope you'll consider staying with us again in the future. Sincerely,Hotel Management
The bedding was not changed. I found hair in the sheets and the front desk staff had nasty attitudes.
Business response:
Dear Courtney, Thank you for your feedback. We sincerely apologize for the issues you encountered with the bedding and the attitude of our front desk staff. This is not the level of service we aim to provide, and we take your comments seriously. We will address these concerns with our housekeeping and front desk teams to ensure improvements are made. Your experience is important to us, and we hope to welcome you back for a much better stay in the future.Sincerely,Hotel Management
Mala atención, sucio
Business response:
Dear Brayan, Thank you for your feedback. We sincerely apologize for the poor service and cleanliness issues you encountered during your stay. This is not the experience we strive to provide, and we take your concerns very seriously. Our team will address these matters to ensure immediate improvements are made. We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back for a much better experience in the future.Sincerely,Hotel Management
Hotel is a really sub standard hotel. Room smelled like smoke. Furniture beat up. Staff very unfriendly. Hotel really loud.
Business response:
Dear Fred, First, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you.We understand that no explanation of these matters can change your recent experience. Please know that we will take appropriate measures to address these concerns and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,866 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.