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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had a terrible smell of burnt grease/food. We asked to be moved to another room, but were told MAYBE the following night, since it was "too late: the reservation had been made". The attendant did not say there were no other rooms available. We were handed a spray to use in the room. Trash cans in foyer overflowing with trash. Trash on floors in foyer and corridor. Tub had black mold all around it. Horrible for the price we paid.
Business response:
Dear Carmen,We are deeply sorry for the disappointing conditions you encountered. The issues you described fell short of our standards, and we understand that they compromised your comfort and experience. Please know that we take these matters seriously, and we will address them with our team to ensure our rooms are thoroughly cleaned and inspected before allocating them to our guests. Thank you again for your feedback. We hope you will reconsider and give us an opportunity to provide you with the hospitality you deserve in ... read more
The room wasn’t clean. The bathroom sink was clogged and the toilet was nasty. The tv remote didn’t work either did the alarm clock.
Business response:
Dear Talley,We are deeply sorry that your room did not meet our cleanliness and maintenance standards. We understand that these issues compromised your comfort and experience and regret any inconvenience this may have caused. We want to assure you that your concerns will be addressed with our team and ensure we take necessary measures to avoid future occurrences. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedica... read more
There are two extended stays at this address, a front building and a back building. The reservation did not say which building and we did not know about two buildings until we came to the front desk of the front building. I booked two rooms at $192 a night.. One room had a broken door off the bathroom cabinet, which was resting against the wall wall. There was no stopper in the bathtub or the bathroom sink. The floor was dirty, and the toilet seat was partially off its hinges. The second room had blood stains on the bedliner... read more
Business response:
Dear Mary,Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
It was not taken care of .. dirty and damaged
Business response:
Dear Deborah,Thank you for your feedback. We sincerely apologize for the cleanliness and condition issues you encountered during your stay. This is not the standard we aim to provide, and your concerns will be addressed with our team to ensure improvements are made. We appreciate your patience and hope to have the chance to provide you with a better experience in the future.Sincerely,Hotel Management
I rented two rooms. Both rooms the floors were dirty. There were blood stains on the sheet liner on one bed. A bug crowd across the pillow. There was caked on spills down the side of the refrigerator. The door of the bathroom cabinet was broken off and resting against the wall. There was no stopper in the tub or the bathroom sink. The microwave look like it might Have had a small fire. There were two buildings at this address up front and a back building. The reservation did not say there were two buildings or which one to g... read more
Business response:
Dear Mary,We are truly sorry for the disappointing conditions in both rooms, including cleanliness issues and maintenance problems. Please know that we take these issues seriously, and we deeply regret that our standards were not met during your visit. Rest assured, we will address this with our team and take the necessary steps to prevent such incidents. Your feedback is appreciated, and we hope you will give us another chance to prove that we are committed to providing excellent hospitality.Sincerely,Hotel Management
Room was clean, very noisy and the hallway had a terrible odor
Business response:
Dear Mary,Thank you for your feedback. We are pleased to hear that you found your room clean, as maintaining high standards of cleanliness and a fresh environment is a top priority for us. We take your concerns about noise and odors seriously and appreciate you bringing them to our attention. Had these issues been reported to our front desk team, they would have been eager to assist you promptly. Your insights are invaluable, and we look forward to the opportunity to enhance your experience in the future.Sincerely,Hotel Mana... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,866 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.