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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
STAFF member was not professional at time of check in. When asked about utensils, I was informed; "this is a 2 star hotel, dont expect much." needless to say not interested in staying here again.
Business response:
Dear Syed, Thank you for your feedback. We sincerely apologize for the unprofessional behavior you experienced at check-in. This is not in line with our service standards, and we will address this issue with our team immediately. We understand your frustration and regret that your stay did not meet expectations. Your comments are important to us, and we will work to improve our service. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Management
I did not enjoy my experience and was very frustrated.
Business response:
Dear Kwasi, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to each and every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. We hope to see you again!Sincerely,Hotel Management
The manager was incredibly rude. She screamed at me when I asked to change rooms and said if I made a different reservation she would keep me in the same room. She often had red runny eyes and a bleary look which she attributed to “drinking soda”.
Business response:
Dear Soren, Thank you for bringing this to our attention. We’re very sorry to hear about your experience with our manager and the issues you faced. This behavior does not reflect the standards we uphold, and we will address this matter promptly with our team. Your feedback is crucial for us to make the necessary improvements. We hope you might consider staying with us again in the future for a more positive experience. Sincerely,Hotel Management
Il est indiqué petit déjeuner mais ce n’est pas le cas, seulement du café et des muffins en sachet à emporter. L’homme de l’accueil est toujours absent et laisse un panneau avec écrit «Pour toute urgence appelez moi». Nous avons du appeler trois fois pour qu’il vienne faire notre check in. La chambre est degueulasse, il n’y a pas d’autres mots pour décrire l’état de la salle de bain et de la baignoire non lavée. Le rideau de la chambre était troué sur 40cm, nous avons appelé l’homme de l’accueil plusieurs fois pour qu’il vie... read more
Business response:
Dear Deborah, We sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing that our actio... read more
Heavy smoke odor in the room. Some windows have no screens (to keep the bugs out). Many smokers outside in the area.
Business response:
Dear Harris, Thank you for staying with us and informing us about the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management
The rooms dirty. The toilet had pee on it. The sink had hairs. The towel I took to wipe The sink counter was dirty after wiping. The microwave and kitchen sink dirty. The hallway sinks. The lobby dirt. It took me over 1 hr to check in because of only one clerk. DO NOT RECOMMEND
Business response:
Dear Seta, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. Considering this a rar... read more
Rooms were not clean before I got there. Dirty towels and unmade bed.😠
Business response:
Dear Richard, Thank you for your feedback. We apologize for the condition of your room upon arrival and for the inconvenience this caused. This is not the standard we aim to uphold, and we are addressing the cleanliness issues with our team to ensure improvements. Your comments are crucial in helping us enhance our service. We regret that your experience was not up to expectations and hope to provide a better stay in the future. Sincerely,Hotel Management
For the price of this property expectations were poor. This was not a “hotel” experience and more of a place to lay your head. There was no one at the desk upon checking in and we had to wait. Meanwhile there were pizza boxes sitting there, which tells me staff was eating instead of attending to customers. We were told we would have a queen bed and the bed was definitely a full-size. This hotel needs to be renovated immediately the tub was chipping and just was very dated. For your room to be cleaned there is an additional c... read more
Business response:
Dear Jasmin, Thank you for your feedback. We apologize for the issues you experienced with check-in, room size, and overall condition. We are addressing these concerns to improve our service and facilities. Your comments about the cleanliness fee and amenities are valuable and will be reviewed to enhance our guest experience. We understand your disappointment and hope to provide a better stay in the future. We appreciate your input and welcome you back for a more satisfactory visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,866 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.