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Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not as good expected This was my first time to stay in the hotel chain in the States. I stayed in Extended Stay Canada several years ago in Toronto and was very satisfied with it. This one is below my expectations. There was a kitchenette in the room, but equipped with literally nothing, not even a coffee maker. There is no bed set for sofa bed. As with the items in the kitchenette, you have to ask the front desk for any items you need to get them. The front desk lady was helpful. She told me that no room is equipped with th... read more
Business response:
Dear Guest, first, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, k... read more
Eh Found trash under the bed. No paper towels or utensils to cook with available. My husband found the bed uncomfortable. My daughter found the pull out couch uncomfortable as well.
Business response:
Dear Guest, thank you for your recent stay and your feedback. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely, Hotel Management
Very basic The clerk was professional and polite but the place was very basic but the price reflects that (I guess?). Room was clean but very basic and no supplies in kitchenette.
Business response:
Dear Jennifer, thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay... read more
The highlight is/was the staff. Very friendly, genuine smiles, and seemed to actually care. Not an easy task in the post Covid world. Negatives were largely associated with the property. No cutlery in the room or cooking pots/pans. No ice machine (????), cabinets were clean but bare and beat to heck. No dishwasher soap, no packets of dish soap, AC unit was very weak and loud. Pool filled in with concrete? Looked that way. Staff saves this property in my experience.
Business response:
Dear Sean, thank you for choosing us. We are glad that the services of our staff were to your complete satisfaction. However, we are sorry for the issues that hampered your experience. Please note that kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. At extended stay, we have fully equipped kitchens with a full-size refrigerator that includes ice trays for your convenience. Therefore we do not have ice machines on our property, a... read more
Good short stay location
The breakfast was “ grab and go” a few snack bars , coffee tea or hot chocolate. I’ve had much better grab and go breakfasts. No coffee mugs in room so we couldn’t even make our own tea in evening.
Business response:
Gerald, thank you for posting your feedback. We are sorry for not meeting your expectations. We certainly understand your frustration and are grateful for your patience. We have noted your comment regarding our complimentary grab-and-go breakfast for any future changes. Please know that to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to comm... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.2 star rating with 1,754 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.