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Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty and in need of minor repairs. The sewer backed up in the middle of the night and flooded our room. The staff gave me towels to clean up the water but never checked on us to see how we were. They did refund one nights rent but not the taxes and fees associated with it. The staff was nice.
Business response:
Dear Donald, Thank you for reviewing our hotel during your trip. It is nice that you had a satisfactory stay and were pleased with the staff. We appreciate you pointing out specific items you loved and places where we can improve. However, we are sorry for your disappointment with the concerns in the room. We will address them on a priority basis and will ensure you have a better experience on the next visit. Please stay with us again so we can provide you with a more satisfying experience at the location. Sincerely,Hotel Ma... read more
Good place A quick nights sleep on a trip across country. I slept well, was comfortable
Business response:
Dear Arthur, Thank you for sharing your review. We are delighted you found your room clean and comfortable and had a good sleep. Fresh accommodations are the cornerstone of a great stay, and we are thrilled that we could provide this for you. Your remarks for our team are always shared with joy. Thank you for choosing Extended Stay America for your stay, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Average review No one at check in - had to wait about 8-9 minutes for person to show up (she was very nice and efficient). Asked for dishes, took forever to get them Seems like the place is understaffed, Lobby smelled of smoking a bit, Bathroom sink was clogged when we got there. Room was comfortable. Cockroach running around room Decently quiet, room was fine, Needs more electronic recharging plugs or availability, Room needs more outlets in general , OK stay - decent room - needs updating, bed comfortable, if a bit short,
Business response:
Dear Linwood, Thank you for being a guest at our hotel. We sincerely apologize for the delay at check-in and any inconvenience caused by the lack of prompt service. Your feedback regarding the staffing and amenities has been noted, and we will work diligently to address these issues to enhance our guests' experience. We're glad to hear that you found your room comfortable despite some shortcomings. Please know that your comments are valuable, and we're committed to improving. We appreciate your understanding and hope to have... read more
Thank you
It’s good for what you pay.
Business response:
Dear Scott, Thank you for choosing us and sharing your feedback. We are delighted to hear that you found Extended Stay America to be a good value for your money! Our goal is to provide affordable accommodations without compromising on quality. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.3 star rating with 1,913 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.