Extended Stay America - Boston - Westborough - Computer Dr.

Business response:

Thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. Thank you for recommending us, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your visit. We're sorry for the odor you experienced during your stay and for the inconvenience you had while you were here. Your feedback has been shared with our housekeeping team, and we're working with them so we can redouble our efforts to remove the smell from our property. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Douglas, thank you for choosing us. We are sorry for your poor check-in experience and apologize for the issues you had in your room. Appropriate teams have been informed about your concerns and steps will be taken to further improve our guest experience. We hope to host you again in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had an enjoyable, comfortable stay and our convenient location was perfect for your needs. However, we also apologize for cleanliness issues you encountered and will share your feedback with the housekeeping team to ensure it is not repeated. We appreciate you being our guest and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are glad to see the rating as it states you had a pleasant time with us, but we regret the inconvenience caused due to our kitchenware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management