Extended Stay America - Boston - Westborough - Computer Dr.

Business response:

Thank you for being our guest at Extended Stay America. We are happy to know you liked our clean and comfortable accommodations with a full-size kitchenette. Being an extended stay, our guests usually get their personal amenities, however, all these in-room amenities are available at the front desk and delivered to your suite on request. Our staff is instructed to inform these to our guest on arrival, so they don't miss out an excellent stay. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, ... read more

Business response:

Nicole, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you liked our well-kept hotel and were impressed by the service provided by our courteous associates. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management 

Business response:

Thanks for the kind review of Extended Stay America. We are delighted to know you found us to be a good value and that you liked our convenient location as it was perfect for your needs. Your business is appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Edward, thanks for choosing us. Although you liked your well-maintained room, we apologize for the wifi issue and the dull welcome you received from our staff members. Your feedback is shared with our team as it will be used to improve our performance going ahead. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Mario, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the inconvenience you faced because of our staff not being attentive to your needs. We have discussed your feedback with our team to make sure this was an isolated event. Also, your comments about the condition of our hotel will be shared with the concerned individual planning a future renovation. We appreciate your patience and hope to have an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you had an amazing stay and that we were able to meet all your expectations with regards to a comfortable room. On behalf of everyone here, we invite you to visit us again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Ron, thank you for staying at Extended Stay America and writing about your wonderful experience. We take great pride in delivering excellent service to our guests, so your comments assure us that we are on the right track. We can't wait to share your compliments with our team. They will appreciate your recognition of their efforts. Thanks for the great review and we look forward to welcoming you and your mother back the next time you are in the area! Sincerely, Hotel Management