Extended Stay America - Boston - Westborough - Computer Dr.

Business response:

We would like to offer our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels going ahead. Please give us a chance to regain your trust and earn your highest marks. Sincerely, Hotel Management 

Business response:

Brianna, thank you for being our guest and for taking the time to give us your feedback. We're delighted your stay was mostly positive. However, we are sorry for the inconvenience you had in your room. We have shared your comments with the housekeeping team to be more diligent with their service to ensure your next stay is exceptional. We hope you consider staying with us again soon! Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It’s a pleasure to know you liked our ideal location. Also, we have a taken a note of your feedback with regards to the cleanliness, as it helps us to improve our future guests’ experiences. We hope the positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management 

Business response:

Jennifer, thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Brian, we appreciate you taking the time to review your experience at Extended Stay America. It feels good to know you liked our affordable value and were impressed with the convenience of our location. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are happy to know you liked our clean and comfortable accommodations with a full-size kitchenette. Being an extended stay, our guests usually get their personal amenities, however, all these in-room amenities are available at the front desk and delivered to your suite on request. Our staff is instructed to inform these to our guest on arrival, so they don't miss out an excellent stay. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, ... read more

Business response:

Nicole, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you liked our well-kept hotel and were impressed by the service provided by our courteous associates. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management 

Business response:

Thanks for the kind review of Extended Stay America. We are delighted to know you found us to be a good value and that you liked our convenient location as it was perfect for your needs. Your business is appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management