Extended Stay America - Boston - Westborough - Computer Dr.

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management 

Business response:

We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Julie, thanks for choosing Extended Stay America for your stay. We are pleased your overall stay with us was good, but we are sorry we missed meeting some of your expectations. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management 

Business response:

Joseph, thank you for taking the time to share your feedback. We are pleased you were satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Gerald, thank you for letting us know we met your expectations for an absolutely perfect stay at Extended Stay America! We enjoyed having you as our guest and hope to have the opportunity of welcoming you back on a future visit. Sincerely, Hotel Management 

Business response:

We apologize for not meeting your expectations and for the odor issue you experienced while here. We have asked our housekeeping staff to make sure our property receives a deep clean to remove the smell. Your concern in regard to the outlets will be shared with our maintenance team. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the odor and service issue you experienced while you were here. Your comments have been shared with our front desk and housekeeping team to be more diligent with their efforts. We appreciate your valuable feedback and look forward to hosting you again for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are delighted you had a great time here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management