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Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room itself was clean but small. I am disappointed in the breakfast because no were prior to booking did it say it was a "grab and go" breakfast with only oatmeal or a muffin.
Business response:
Thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we are sorry you weren’t satisfied with the size of your room and the breakfast offerings. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Desk personnel were very friendly and helpful. I enjoyed my stay.
Business response:
Dorothy, thanks for sharing your comments online. It is a delight to know you were treated extremely well by our staff and their friendly service made for a memorable experience. On behalf of Extended Stay America, we invite you for another stay. Sincerely, Hotel Management
Room smelled like damp, moldy towels. Odor of smoke in hallway. Old, worn furniture. Burn marks on counters. Really could stand some deep cleaning and updating. Staff friendly. Convenient location.
Business response:
Lauren, we sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your experience is shared with our housekeeping department to do a deep cleaning of the room. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The bed was not to our liking at all. It was very uncomfortable. The room could use a little maintenance and a good carpet cleaning.
Business response:
Thank you for sharing a feedback. We are sorry for the issue you encountered in your room and that you were uncomfortable with the mattress. We wish we would have known about these issues as we would have done our best to ensure you are comfortable. Thanks again, and we hope to see you back in the future for an even better experience. Sincerely, Hotel Management
Business response:
Allyson, thank you for sharing your kind rating. It is great to see you enjoyed your visit and that you were satisfied with all that we have to offer at Extended Stay America. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Business response:
Many thanks for posting your gracious rating about Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Nice, comfortable room at a very reasonable price - kitchenette was so convenient - staff was friendly and helpful - very happy with experience and will stay there again!
Business response:
Thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly & professional. Thanks again for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management
the staff was very friendly and helpful ! the room was comfortable and well laid out. the linens were clean. it wasn't newly decorated but it was comfortable. it had good restaurants right near by which we got good directions for from the staff. it was very convenient to get to right off interstate 495.
Business response:
Edna, thanks for sharing your comments online regarding your visit to Extended Stay America. It is a delight to know you liked your well-maintained room and that our friendly service made for a memorable experience. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 4.2 star rating with 1,035 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.