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Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the shower barely drained, few of the electrical outlets and the front desk was not staffed in order to check out.
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the shower drainage issue and the electrical outlets not functioning properly. We also regret the frustration caused due to the delay in front desk assistance during checkout. Please know that your feedback has been shared with our maintenance and management teams. We strive to provide a smooth and comfortable stay for every guest, and we regret falling short on this occasion. Your comments are invaluable as we work to improve, and we hope to welcome you back... read more
Subject: Formal Complaint Regarding Receptionist Misconduct – October 30th Dear Sir/Madam, I am writing to formally and urgently report a serious incident regarding the conduct of a receptionist on duty at 9:00 AM on October 30th Upon discovering that my room did not have a hair dryer, I requested one at the front desk. The receptionist responded without verifying the situation, stating decisively: “All rooms are occupied, and there are no spare hair dryers.” However, when I later asked a housekeeper, I was informed that the... read more
Business response:
Dear Guest, We sincerely apologize for the unprofessional response and misinformation you experienced at the front desk regarding the hair dryer. This does not reflect our service standards, and we have addressed the matter with the team to ensure better communication and attentiveness. We appreciate your patience and understanding, and are glad the issue was resolved promptly by our housekeeping staff. Your feedback helps us improve our guest service experience. We look forward to welcoming you back for a more seamless stay... read more
Not a nice place smelled funny staff wasnt pleasant no kitchen set for the suite not enough clean linen never again
Business response:
Dear Ronald, We sincerely apologize that your stay did not meet your expectations, including the unpleasant odors, staff interactions, lack of kitchen amenities, and insufficient clean linens. This does not reflect the standards we strive to maintain, and we regret the inconvenience it caused. Please know that your comments have been shared with our housekeeping and management teams to ensure immediate improvements in cleanliness, amenities, and guest service. We value your input as it helps us enhance the overall experience... read more
The tub doesn’t drain fast enough so the water builds up when you’re taking a shower. The floors are laminate and the entire floor in my room was sticky. They have signs in the room saying they have plates and cups and silverware but they don’t. You have to to ask for it. They don’t come in during your stay to clean your room or make your bed unless you ask for it. There’s no coffee maker, first time ever being in a room that didn’t have one. No ice machine that I saw, you can make ice in your room but have to fill a tray an... read more
Business response:
Dear Kimberly, We sincerely apologize for the multiple inconveniences you experienced during your stay, including issues with the tub drainage, floor cleanliness, and missing kitchen items. We also regret for the inconvenience caused due to coffee availability, and lighting in the parking area. Additionally, we regret that your check-in experience was not welcoming and that room service policies were unclear. Your comments have been shared with our team to address these concerns and improve our services for future guests. We... read more
Stay away The staff is so rude here I wouldn’t recommend and one to stay here
I would like a cafeteria eith better options to eat.
Moldy/urine smell
Room smelled like urine….moldy….bed was very uncomfortable…..
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.3 star rating with 1,913 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.