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Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirtiest place I have EVER been. Hands down grossest place I’ve ever seen in my life, I left immediately and can’t get a refund bc I didn’t tell front desk, I had my one year old with me and was not going to let him hang out in this unsanitary place longer than he had too, I had to make immediate accommodations due to the poor conditions of this hotel and it’s a shame I had to be penalized for putting my family in front of a disgusting corporation. There were also at least 3 smoke detectors going off for a new battery change... read more
Business response:
Dear Ann,Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
The sink and the tub did not drain, the GFCI outlet in the bathroom did not work. The handicap railing in the shower was falling out of the shower wall. There were stains on the desk chair. The floor was fairly dirty throughout the entire room. The tub faucet was malfunctioning. The light in the bathroom fan didn’t work. The curtains don’t close all the way and leave a gap where you can clearly see into the room. There was cat litter on the counter next to the front desk. The lady at the desk was very polite and helpful thou... read more
Business response:
Dear Ryan,Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Please accept our most sincere apologies for the inconvenience you experienced. We will be sure to address this appropriately, as we are dedicated to providing exceptional experiences. On a positive note, thank you for appreciating our front desk staff and being our guest. Please accept our apologies, and we... read more
We got there late and there was no one at the front desk. You had to call to get someone and they did eventually show up. She was very friendly when she came out. The room itself was not very clean. The bathroom looked like it had just been wiped down and smelled like mold. When we pulled out the couch the mattress was so dirty. There was no protective cover and underneath the couch hadn’t been cleaned in what looked like forever. There were no sheets and bedding for the pull out so I had to go out and find some. There were ... read more
Business response:
Dear Kaitlyn,Firstly, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you.We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence. On a po... read more
Ok I guess, if you're on a budget My son wanted to sleep in the car. Stains on the couch, bathroom door off a hinge, mold all over the wall and ceiling in the bathroom, bed and pillows were hard, bed had a broken dip in the middle, low water pressure, bugs crawling to what must have been a hole in the wall behind the cork board, dust buildup in the corners so not properly cleaned, full size fridge was clean though
Business response:
Dear Guest,We are truly sorry for the issues you encountered during your stay. The conditions you described are concerning, and we understand how disappointing this must have been for you and your son. We take cleanliness and maintenance seriously, and we will address these matters with our team to ensure our rooms are thoroughly cleaned and inspected. Thank you for your feedback. We hope you will give us another opportunity to demonstrate the excellent service we are known for and that you should have experienced on this vi... read more
You need to take this hotel down
Business response:
Dear Kip,We sincerely apologize for the disappointing experience and regret that our property did not meet your expectations. We strive to ensure that every guest thoroughly enjoys their time with us, so we regret any inconvenience you may have experienced. We will share your feedback with our team as we are committed to providing exceptional service to our guests. We are committed to prioritizing the comfort and satisfaction of our guests above all else. Therefore, we hope you will revisit us so we can show you the experien... read more
The staff was great. Very helpful. But the hallways and front we're filthy. The room was ok, cleanliness. The hotel really needs an upgrade. The key machine wouldn't work when we got here but the front desk clerk made it work after awhile. She had to let us into our room though. They're was no breeding for the pull out sofa. We asked for assume and she was able to give us sheets and a blanket but no pillows. We finally got one the next day. It was nice that we could bring our dog but the hotel really wasn't great in a lot of... read more
Business response:
Dear Sara,We appreciate you for acknowledging our staff’s hospitality. However, we regret falling short of your expectations in other areas. We understand your disappointment and concerns. Please know that we take your feedback seriously; this will be addressed with our team, and ensure we work diligently to make the necessary improvements. In the meantime, our staff is committed to keeping our property clean and well-maintained. Your suggestions for upgrades will be carefully considered for our future plans. Thank you again... read more
I felt unsafe. I woke up numerous times to a pounding on my foor
Business response:
Dear Emma,Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
This property is in horrible condition. The bed sheets were stained, the kitchen was filthy, the shower had mold. The entire facility smelled of cigarette smoke and mold.
Business response:
Dear Danielle,We apologize for the unpleasant conditions you encountered during your stay, including cleanliness and maintenance issues. We regret any discomfort this may have caused and appreciate your input. We will address your concerns with our team to ensure our property meets the highest standards our guests deserve. Thank you for your feedback. We hope you will give us another opportunity to demonstrate the excellent service we are known for and that you should have experienced on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.2 star rating with 1,760 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.