This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
-^- Was amazing staff was great help
Business response:
Dear Gracy, Thank you for sharing your wonderful review of your visit to Extended Stay America with your kids. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need. Therefore, we especially appreciate your lovely comments about the service provided by our team, and we will surely share your compliments with them! Thanks again, and we hope you will stay with us again in the future. Sincerely,Hotel Management
Nice place, but…. We were only there for about 9 hours. It was comfortable and clean. Our only issue was that the lavatory drain was painfully slow, couldn’t wash up easily because the sink filled up quickly with used water. It’s unsanitary! We reported it to the front desk upon checkout, and did receive an apology. She did fill out a maintenance form to rectify the issue.
Business response:
Dear FRANK, Thank you for taking the time to post your review. We are delighted you enjoyed many aspects of our hotel, but we want to apologize for the issues you had during your stay. Your specific feedback will help us improve the experience for all our guests, and we are grateful for your patience. Considering our positive aspects and your time with us, we hope to welcome you back soon.Sincerely,Hotel Management
Très belle surprise pour nous, hôtesse d’accueil hyper sympathique et agréable, chambre propre et bien équipée. Nous avons passé un très bon séjour chez vous. Les 2 hôtesses étaient super disponibles.
Dog barking inside, no dishes in the appartment, need to go to the front desk to get it. Draws in the bathroom falling apart. Bathroom sink plugged.
Business response:
Dear Jean Marie, Thank you for choosing us and sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. Our goal is to create an exceptional, memorable stay for each guest, so we apologize that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is always there to assist you with anything; never hesitate to speak to them. We hope to hav... read more
Room had cobwebs and masking tape on the bathroom door, which closed poorly
Business response:
Dear Warren, Thank you for sharing your reviews of your visit to our hotel. We are sorry that our room did not meet your comfort expectations and that you had issues closing the bathroom door of your suite. Our front desk team is always there to help you, and our maintenance team is already at work checking and fixing things. Apart from this, we hope you had a pleasant time. We value your feedback and hope you will allow us to host you again so we can provide you with the hospitality you deserve. Sincerely,Hotel Management
Needs cleaning in the hallways. Quiet area.. hotel was cleaned before checking in
Suite ok need cooked breakfast
Business response:
Dear Steven, Thank you for being our guest. It is glad that you had a good time at Extended Stay America. However, we apologize for the breakfast choices not meeting your expectations and will pass your feedback on to the team to know what went wrong and for future enhancements. We value your comments and hope you will allow us to host you again so we can provide you with the hospitality you deserve. Sincerely,Hotel Management
I like the kichen abd space. But the pillow was dirty.
Business response:
Dear yingbi, Thank you for sharing your feedback. It is nice to know you had a pleasant time and appreciated having the kitchen in a spacious room. We always prioritize providing amazing service. However, it is sad to read that you were not happy with the condition of the pillows. Your remarks are shared with the respective team, and we will ensure they are addressed to the guest's satisfaction. Our front desk team is always there to help you. Please give us another opportunity to show you our service again.Sincerely,Hotel M... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 4.2 star rating with 946 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.