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Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The good: the room was clean and comfortable. If you're need a room with small kitchen, this has it. The not so good: The air in the building was stale and windows can't be opened. One of the light bulbs in the room was out. The bedside alarm clock didn't work.
Business response:
Dear Lindsay, Thank you for your feedback. We are pleased to learn that you found the room clean and comfortable and that the in-room kitchen met your needs. However, we sincerely apologize for the issues you experienced with air quality, maintenance concerns, and the alarm clock. We understand how important these amenities are for a pleasant stay, and your comments are invaluable. We will address these matters with our team to enhance our services. We appreciate you bringing this to our attention and hope to have the opport... read more
It was a good night. Although around midnight loud people walking the halls. The bathroom wasn't the cleanest and they only give one 2 oz bottle of shampoo no conditioner and a bar of soap. Also although it has a kitchenette no bowls plates glasses or cookware available.
Business response:
Dear Nicole,We’re pleased that you had a restful evening, but we apologize for the noise in the hallway during your stay. We also regret that the bathroom did not meet our cleanliness standards and that the kitchenette was missing essential items. For hygiene reasons, we store kitchenware at the front desk and are happy to provide it upon request. Your insights are important as we strive to improve our services. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank yo... read more
The property was okay but not as nice as I anticipated. My biggest concern was when I left this morning @ 6:30 the lobby was unstaffed and the outside lighting was not on, very dark and unsafe. Room: outlet in bathroom doesn't work, I tried to reset GFI but no luck. Handle on entrance door needs attention. .
Business response:
Dear Katherine,We're glad that our property met some of your expectations, but we're sorry that it didn't fully align with what you had anticipated. Your concerns about the lobby being unstaffed and the lack of lighting outside are taken seriously; safety is a priority, and we will address this to ensure better visibility for our guests. We also appreciate you bringing the issues with the bathroom outlet and entrance door handle to our attention. We will address this with our maintenance team to take the necessary steps and ... read more
Quiet property, friendly staff.
Room was super spacious
Business response:
Dear Aaryn, Thank you for your feedback! We are delighted that you appreciated the spacious room during your stay at Extended Stay America. It’s wonderful to know that it contributed to your overall comfort, and we strive to provide such positive experiences for all our guests. We look forward to welcoming you back for another enjoyable visit in the future!Sincerely,Hotel Management
Could be cleaner
Business response:
Dear Brian,We appreciate your feedback regarding the cleanliness of our property. We strive to provide a welcoming and spotless environment for our guests, and we apologize that we fell short during your stay. Your comments will be shared with our housekeeping team to ensure a cleaner and more welcoming environment for our guests. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so we can show you the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 4.2 star rating with 1,036 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.