Extended Stay America - Boston - Westborough - Computer Dr.

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found your room clean and our staff attentive and welcoming. However, we sincerely apologize for the unpleasant experience caused by the excessive garbage near the elevators. This is not reflective of the standards we strive to maintain. Your suggestion regarding a dedicated night crew is truly appreciated, and we are reviewing our housekeeping schedule to ensure common areas remain clean and comfortable at all hours. Thank you ... read more

Business response:

Dear Guest, Thank you for sharing such a wonderful review of your stay at Extended Stay America. We are truly delighted to hear that our staff provided respectful and courteous service throughout your stay, as delivering exceptional hospitality is our top priority. It is also great to know that you found your space very clean and enjoyed the amenities we provide. Your kind words mean a great deal to our entire team, and we sincerely appreciate your recommendation. Feedback like yours motivates us to continue offering a comfo... read more

Business response:

Dear Guest, Thank you for sharing your wonderful feedback. We are delighted to hear that you found your room very clean and updated, and that our check-in process was friendly and welcoming. Providing a spotless, comfortable environment along with attentive service is a top priority for our team, and it is rewarding to know that our efforts contributed positively to your stay. Your kind words will be shared with our staff, as recognition like this motivates them to continue delivering exceptional service. Thank you for choos... read more

Business response:

Dear Guest, We’re really sorry your first impression didn’t feel pleasant, especially with the conditions outside the entrance and the cleanliness issue you faced. We also understand your disappointment and regret that this affected your comfort. We truly appreciate your feedback, and we will share your comments with our team promptly. On a positive note, we are glad your room met your expectations. We hope you’ll consider giving us another chance for a much better experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your positive review and letting us know that you enjoyed all aspects of your stay. We truly appreciate your kind words and are delighted to hear that everything met your expectations. Thank you for acknowledging our team’s efforts, as they work hard each day to ensure a pleasant and welcoming experience for every guest. Your feedback encourages us to continue delivering excellent hospitality, and we would be thrilled to welcome you back to Extended Stay America for another wonderful stay in... read more