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Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lack of proper communication with the hotel My reservation was canceled upon my arrival at the hotel because there were no rooms available after driving over 600 miles and I have to fetch another nearby hotel (Red Roof inn). So it was a terrible night.
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
I was charged twice. I paid on Hotels.com for two rooms, I got one room assigned to me and family because the Hotel was full. I was also charged on site even after paying on Hotels.com. This double billing appears on my credit card. I have launched a complaint with the credit card issuer. Hotels.com online support failed me as I wanted to submit my complaint.
Business response:
Martin, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on these matters and also for your patience. You have our assurance that we will address your comments appropriately. . Sincerely, Hotel Management
Unfair for the price per night. I have quite a few ideas on tap if anyone would care to listen to some constructive criticism for once. Don’t hide from criticism, I’m attempting to give first hand experience in order to ENHANCE FUTURE qualities and help your company improve its reputation. Kind regards, Nick L.
Business response:
Nick, thank you for being our guest. We strive to ensure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. We appreciate your constructive feedback and hope to be at your service again soon. Sincerely, Hotel Management
Manque d’entretien complet, plancher de la chambre salle, poignée de porte brisée, manque de couverture, comparable à motel miteux sur le bord d’une route abandonnée
Business response:
Cedrick, thank you for the comments.We aresorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
It was dirty and the ac did not work.
Business response:
David, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.3 star rating with 1,913 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.