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Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no one at the front desk when we arrived. The room was disgusting as was the entire property. Linens were missing for the pull out sofa. We checked out one day early due to the horrid conditions. Only good thing about this place was they refunded us for the night not spent there.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. We are also sorry for the inconvenience caused at the time of check-in. Your feedback concerning cleanliness is shared with our housekeeping team to review and action. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
These hotels are the least expensive for a reason, but this time (I checked in around 430) the power went out in the early morning so for some reason I also had no hot water for a shower. The pool was nice- but for more than half the stay I didnt have power, no AC, no hot water, no lights. I also noticed none of the table tops or bathroom counters were wiped down, because there were unidentified "spills" I was trying to avoid. I did my best to hope at least the toilet seat was cleaned at some point. I would have requested a ... read more
Business response:
Thanks for being our guest. We apologize that you experienced so many difficulties while you were here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
My husband and I stayed In Massachusetts and its was so nasty my husband and i both got bed bugs from there and we have welts from where the bugs feasted on us I could not believe my eyes the following morning of a nest of bed bugs that had formed under base board and carpet at the foot of the bed
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
Hind, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Annemarie, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Poor management Our room was changed to 326. There the water in the bath sink and tub drained very very slowly which suggests improper venting in the plumbing. Next was the iron. Apparently there was some substance on the iron and when I used it ruined my shirt. I reported both concerns. When I returned there was a slip indicating that the concerns were addressed. The same iron was there which leads me to believe that the front desk clerk or the persons who address guest concerns is not properly trained. Lastly the pool was ... read more
Business response:
Thank you for staying with us and for sharing your feedback. Please accept our apologies for being inattentive to your needs and for the unsatisfactory service you received during your stay. These issues will be addressed with the appropriate team to prevent them from occurring again. We appreciate your business and hope you will consider staying with us once more so we can provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
Terrible servixe They never bring clean towels or make the bed !!!!!
Business response:
Thank you for staying with us and taking the time to provide feedback. Please accept our apologies for not delivering prompt, responsive service. Our number one priority is outstanding service, and your comments remind us of the importance of staying focused on our goal. We appreciate you bringing this to our attention, and we hope you will stay with us again for a better experience. Sincerely, Hotel Management
Business trip Room had not been cleaned except for linens. Furniture was even filthy - I put clean towels down on chair and sofa before sitting diwn!
Business response:
Patty, on behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We will address this matter with our housekeeping associates immediately to take corrective action so that it does not happen again. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
I will not be staying here again. This hotel is not as it is advertised online. The room was horribly outdated and not clean. I found hair in the bed (which did not belong to me) and the floor/carpet was dirty. The TV did not work. The Wifi was horrible (I had to use my cell phone data for any online needs). The garbage disposal didn't work (a sign would have been nice - I rinsed out my soup bowl and clogged the drain). The phone, although it did work, was dirty, smashed and not labeled. There is no gym in the hotel (they ad... read more
Business response:
Thank you for staying at our hotel. We're sorry for the cleanliness issue you encountered in your room. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We have discussed your feedback with the concerned team to ensure appropriate steps are taken to prevent them from happening again. Your comments about our grab-and-go breakfast has been shared with our brand leaders to consider while planning the menu in future. We encourage you to try us again, and we are confident you wi... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.2 star rating with 1,757 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.