Extended Stay America - Boston - Westborough - Computer Dr.

Business response:

Cathy, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for your comments. We are sorry you found the bed uncomfortable. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you soon as our guest. Sincerely, Hotel Management 

Business response:

We are sorry your stay was not to your expectations. Please know to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for reviewing our hotel. Please accept our apologies for the service issue you experienced during your stay. We assure you that we have shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope you reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. We are sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their efforts. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Please accept our apology for not living up to your expectations during your visit. We regret the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the housekeeping issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. We hope you’ll give us a chance to serve you again on your next trip to our area. Sincerely, Hotel Management