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Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Dear Mellanie, we apologize for not meeting your expectation and for any inconvenience you may have faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Very dirty room. The hotel was booked to the max and they seemed under staffed. The room smelled terrible even after febreeze. The room was VERY Dirty. The pull out couch had dirt and debris on the mattress and underneath. There was dirt and debris under the fitted sheet
Business response:
Dear Lesley, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this resulted from miscommunication between our Housekeeping and Front Office Departments since a suite should not be available for occupancy until the cleaning process is complete and a supervisor inspects it. We assure you this is not our standard service and will take adequate measures to correct this. We do hope you will stay with us another time so we can provide you with a much more... read more
Worst hotel .
Business response:
Dear Asiye, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Floor was sticky. Bathroom door did not fully close. There was a huge clump of hair balled up in the middle of the room. I was only there for 1 night so I didn't really care but i was glad the bed looked clean at least.
Business response:
Dear Alan, thank you for staying with us and providing your feedback. Please accept our apologies for the maintenance and cleanliness issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!Sincerely,Hotel Management
This property needs a complete makeover. It seems like a hotel for dogs and cats. It’s gross.
Business response:
Dear Dave, thank you for staying with us. We receive good feedback for our well-maintained accommodation, but we agree with you that some areas need updating. We have noted your observation and will be sure to share it with the concerned team, who works hard to ensure our property is well kept inside and outside. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely Hotel Management
I never got to check in and had to sleep in my car, because their where no rooms at any of their branches or any other hotel. As you can see I never checked in. I expect full reimbursement. Very upsetting end to my night. I don’t understand how I can have money taken from me and not be guaranteed a room.
Business response:
Dear Cole, thank you for sharing the review. We are sorry for the inconvenience caused by your arrival. Please get in touch with the hotel front desk directly for further assistance. Thank you again for your valuable time. We hope to see you again soon. Sincerely, Hotel Management
Very underwhelming on all fronts.
Business response:
Chad, thank you for choosing our hotel for your stay. We are disappointed to see your feedback, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.3 star rating with 1,913 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.