Extended Stay America - Boston - Westborough - Connector Road

Business response:

Tina, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management 

Business response:

Kevin, the situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet and relaxing stay. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. Thank you for your feedback, and we hope this did not overshadow the overall stay you had being our guest. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Helen, thank you for reviewing your stay at Extended Stay America. We are delighted to read that Mina went a step beyond to make your stay more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad you were pleased with our immaculate accommodations with a fully-equipped kitchen and that our location worked well for you. It was our pleasure having you as our guest and, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management