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Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Extended Stay America Hotel Boston - Westborough - Connector Road is located at 19 Connector Rd, Westborough, MA. This business specializes in Hotels & Motels and Other Lodging.
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn’t spend much time at facility. We were working out of town
Business response:
Thank you for being our guest at Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Business response:
David, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
A great experience! Confused at first because there are two properties very close to each other and we went to the wrong one! Once there, everything great! Recommended a place for dinner which was excellent as well. To go breakfast was just ok but should have started earlier!
Business response:
Thank you for the glowing recommendation of Extended Stay America. We are delighted you enjoyed your stay with us and appreciate you taking the time to recommend us to other travelers. We hope to see you on your next trip to the city! Sincerely, Hotel Management
I had to cancel my reservation when we got there cause the room was a mess both beds were not made it looked like someone slept on both beds and forgot to make it but the night staff was very nice and didn’t hesitate to give me a refund when I told her I was not comfortable staying there
Business response:
Nancy, thank you for staying with us. Although you liked our courteous service, we are sorry for the cleanliness issues you had with your room upon arrival. We have shared your feedback with our housekeeping team to ensure this does not happen again. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Overall, I feel like we we're "taken". Website states "suites", "fitness facility" and "breakfast". The suite was a normal 2 bed room with a small kitchenette in same room - a tight fit to say the least! The fitness facility was a free membership at Become Fitness, miles away from motel. Breakfast was individual Nature Valley granola bars, and small 2 oz individual wrapped muffins. Shower had peeling drywall, and the tub faucet did not work for baths (which my older mother wanted to do). No room service for fresh towels, etc... read more
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve ourselves. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Business response:
Marybeth, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Hotel was so-so The hotel was adequate for our needs for a brief stay. The room was kind of small but quiet and the hotel is conveniently located to restaurants, major highways, etc. The kitchenette was not stocked with any plates, cups, pans, coffee makers, etc. and all of that had to be requested from the front desk. They brought the items quickly but it was a hassle to have to ask for everything. There was also no dishwashing soap or sponges so we had to purchase those items to wash dishes. The hotel feels like it needs s... read more
Business response:
Thank you for being our guest. We are happy to know you liked our location, but we are sorry for the inconvenience you had during your stay. We have shared your feedback with our team in order to be more diligent moving forward. Also, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. We hope to have one more chance so we can make your next trip pleasant in every aspect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 4.1 star rating with 654 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.