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Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we checked in and got our keys, the keys did not work to the door. After replacing them we opened the room to find it dirty and untouched. The man at the front desk was accommodating and gave us a new room. The room was nice and clean, except for the grime around the tub. The beds were sleep able, but very soft and flimsy. I probably wouldn't stay here again.
Business response:
Devyn, thank you for your review. We are sorry for the cleanliness issues you encountered in your initial suite, but we are happy our staff provided you with another room. Also, we are sorry for the issues you had with the key. We value your feedback and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Paint peeling from ceiling in bathroom. Cleanliness was minimal. As in floors had dirt in corners, shower was dirty, they never fixed the shower during my stay. I hope they fix it before they rent that room out.
Business response:
We truly apologize for the many difficulties you faced during your stay with us. The housekeeping and maintenance teams have been made aware of the in-room problems you described and we will ensure these are taken care of. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
It was quiet and the staff were very helpful and i didn't like how the ac was broken in the and was shutting on and off
Business response:
Thank you for staying at the Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. Your concerns regarding the air conditioner have been shared with the maintenance team to fix the problem immediately. We hope to have you again the next time you are in the area. Sincerely, Hotel Management
It was neat and clean and had a great kitchen set up for fixing a light meal. It also had a nice set up, desk and chair, for doing work at a laptop. Unfortunately there didn't appear to be a port where I could plug in my cell phone to recharge it. The desk clerk was cheerful, friendly and helpful when I checked in and the clerk on duty the following morning was the same. The price was right and I was entirely satisfied with my stay there.
Business response:
Wes, thank you for the glowing review of Extended Stay America. It is our goal to deliver great value at a fair price. We are glad to know you enjoyed your well-equipped suite and liked the service provided by our cordial front desk associates. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Thought the property was nice and clean. The staff was friendly and very polite. No problem checking in or out.
Business response:
Thank you for the great review of your stay at Extended Stay America! We are glad you loved our property and friendly staff. We strive daily to please our guests, and your feedback tells us we are meeting those goals. We hope to see you the next time you are in the area. Sincerely, Hotel Management
The property was conveniently located, but I didn't appreciate not having my room cleaned at least once a week (I stayed for 4 weeks)
Business response:
Thank you for being our guest. We apologize for the housekeeping issues you faced while you were here. We will share your comments with our housekeeping team to be more diligent going forward. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 3 star rating with 1,392 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.