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Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Extended Stay America Hotel Boston - Westborough - Connector Road is located at 19 Connector Rd, Westborough, MA. This business specializes in Hotels & Motels and Other Lodging.
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Carol, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
I enjoyed the cleanliness, however, there wasn't any soap nor was there shampoo or conditioner available. Not sure if smoking was allowed, but there was a heavy smell of it (may have been extra to smoke). The fact that there was also 3 different locations with no clear address for 1/3 was disappointing as well. Aside from that, it was a common stay for me.
Business response:
Thank you for providing us with details about your experience. We are glad you had a pleasant stay and that you liked our well-kept suite. However, we are sorry for the smell of smoke you encountered in your room. It was a pleasure hosting you and hope the positive aspects of your stay will give us another chance to welcome you back again soon. Sincerely, Hotel Management
Quick overnight visit. Room smelled of stale cigarettes and food although clean. Made it hard to be in the room. Reportedly smoke free room but remnants of smokers. Location ok for me. Said coffee and muffins available for breakfast but I saw no coffee and only granola bars. Would likely not stay there again.
Business response:
Bonnie, on behalf of our entire team, please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Your feedback for the odor is shared with the housekeeping team to do a deep cleaning of your room. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Thank you again for sharing your ob... read more
Everything was absolutely wonderful! Thank you for a delightful experience
Business response:
Melissa, we appreciate you taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for a perfect stay. Your business is appreciated, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management
The late check in person was very nice and it was mid check out the was extended to 12.Breakfast is limited. The refrigerator and the microwave were very dirty. It was ok for one night
Business response:
Thank you for taking the time to review our hotel. We take quality service very serious, and we strive to exceed our guests’ expectations on every visit. We are sorry we kept you from experiencing a fantastic stay and hope you will accept our apologies. We would love for you to come back to enjoy our hospitality and a much better stay! Sincerely, Hotel Management
Business response:
Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
I liked that it was under 100 to book this room amd in a decent hotel. Room was decent. Didnt feel like a 5 star but i also didnt feel like i was going to get bed bugs or wonder whats on the sheets.
Business response:
Thank you for choosing the Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 4.1 star rating with 654 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.