This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Extended Stay America Hotel Boston - Westborough - Connector Road is located at 19 Connector Rd, Westborough, MA. This business specializes in Hotels & Motels and Other Lodging.
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Average. Bed did not look like a queen size and not that comfortable
Business response:
Thank you for staying at Extended Stay America. We are glad to read you had a pleasant visit. We value your feedback with regard to the bedding and will use it to improve our facilities moving forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Good location for east central MA Easy to get to from major highways. Adequate laundry facility. Comfortable room with workspace.
Business response:
Daryll, thank you for staying with us and for the feedback. We are happy to read you were benefitted with our convenient location and that you liked your comfortable room and the facilities we offer. It was a pleasure having you as our guest, and we hope to welcome you back soon. Sincerely, Hotel Management
Nasty Room Smell Our check in went very smoothly. When we entered our room it had a nasty smell. We did not tell the front desk representative because we were exhausted from our travels.
Business response:
Joy, thank you for the candid review. I apologize for the inconvenience you experienced due to the cleanliness and odor issue. I have shared your comments with the housekeeping team so that they will be more diligent in their effort. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
Smell in the room The room Oder was horrible so to the carpets, I'm guessing it was the carpet. Had to use fabreeze to spray the room. The sheets did not smell clean. Had to ask for clean sheets and comforter For both beds. Shower was definitely not thoroughly wiped down as well. Overall we had to make the best of it.
Business response:
Darnelle, thank you for choosing our hotel and for the candid review. We are glad to know your overall stay was good. However, I apologize for the inconvenience you experienced due to the cleanliness and odor. I have shared your comments with the housekeeping team so that they can do the needful. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Business response:
Leonard, thank you for sharing your kind rating of Extended Stay America. We appreciate you choosing us and hope to be your first choice every time you visit our area. Sincerely, General Manager
Business response:
Thomas, we appreciate you taking the time to share your nice rating of Extended Stay America. We hope to see you again in the future. Sincerely, General Manager
our place We stay here every year when we come to visit family. It never lets us down.
Business response:
Thank you for being loyal towards our brand and choosing to stay at Extended Stay America. We are delighted to know you enjoyed your time with us and were impressed with the service provided by our staff. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, General Manager
Just Okay, unlikely to stay again. Stayed with a hockey team for a tournament. The property was clean, but you because of the mix of smoking and non-smoking rooms you get cigarette smoke smell every time the AC kicks on. Rooms are getting to be in need of a refresh as well. Wifi was also mostly useless a good portion of our stay.
Business response:
Pat, thank you for choosing to stay at our hotel while here for a hockey tournament. We are pleased to know your overall visit was a pleasant one. Having said that, we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Cool It was good for last minute booking the room was as good as I needed it to be
Business response:
Pearl, thank you for sharing your kind review of Extended Stay America - Boston - Westborough - Connector Road. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 4.1 star rating with 654 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.