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Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very pleasant stay Very clean, quite, relaxing. I would definitely consider it next time I need a hotel.
Good for the money This hotel was a good value for the money. The front desk staff was very polite and the room was clean, although the bathroom smelled like cigarette smoke. My only complaint was the mattress was very uncomfortable.
The room was disgusting. Multiple puddles of sticky fluids on the floor. Stains on the bed. I saw a mouse in the room and mice excrement in the corner of the room. The room was so dirty and gross to the point where I had to ask for a refund. I explained the situation to the staff member on duty and asked for a refund. He promised me a refund, but the manager refused to issue me one when I called several times. Staff members were extremely rude and hostile on the phone. Without a doubt the worst experience I have ever had at ... read more
Business response:
Dear Guest, We sincerely apologize for the distressing experience you described. The conditions you encountered are completely unacceptable and far below our standards. We deeply regret the cleanliness and pest concerns, as well as the communication issues you faced regarding your refund. We understand your frustration and truly regret the inconvenience caused. Your feedback is invaluable in helping us improve. We hope you’ll consider giving us a chance to restore your confidence in our service. Sincerely, Hotel Management
Very poor facility conditions with bad odor. Bathroom counter had some brown spills that were wiped off. The hallway and room smelled of old cigarettes and pot. The hallway was loud with music and loud commotion coming from the other rooms. We ended up leaving as soon as we got there and am in the process of requesting my money back. I’ve stayed at budget stays but never experienced anything like this. Had a feel of some special temporary housing, not for families and business people traveling through. The front staff was ve... read more
Business response:
Dear Guest, We sincerely apologize for the condition of the facility, and noise disturbances you experienced. This is not the level of quality we strive to provide, and your concerns have been shared with our housekeeping and maintenance teams. We truly appreciate your kind words about our front desk staff, who always aim to provide friendly and professional service. Your feedback is invaluable in helping us improve. We look forward to welcoming you back. Sincerely, Hotel Management
staff was nice bed was clean but there were soooooo many little flies it was hard to use the kitchen area. even though the room was clean it felt dirty because of the flies
Business response:
Dear Guest, Thank you for your feedback. We are pleased you found the team friendly and the bed comfortable. However, we regret that our room didn't meet your expectations in terms of cleanliness. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provide you with a more pleasant experience. Sincerely, Hotel Management
Worst
Business response:
Dear Guest, It is disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. We look forward to welcoming you back again soon. Sincerely, Hotel Management
review This was not a hotel that you should i0ncl;ude in your listings as it looked like it also doubled as a homeless facility, the rooms and lobby were dingy and old and needed at least a new paint job and furnishings. If you are going to include places like this, you should let people know when you describe the place in your listing so people won't be surprised or feel misled. The person at the desk was responsive and did a good job. That was your best feature. everything else left a lot to be desired.
Business response:
Dear Guest, Thank you for providing feedback regarding your recent stay with us. We are pleased you were pleased with the helpful front desk team. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership and used as an opportunity to improve our guest experience. We look forward to another chance to regain your trust. We wish you all the best with your travels. Sincerely, Hotel Manag... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 3 star rating with 1,360 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.