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Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What I liked is that is was a quiet interior, however, the hotel was not at all full. What I didn't like was the dirty stove and microwave. I did not appreciate finding woman's underwear behind the bureau/TV stand, or finding a broken eyeglass frame under the ripped vinyl chair. The bed skirt was frayed, and underneath the bed were shredded rubber gloves. I get creeped out thinking about it.
It was the worst place I've ever stayed in my life. I can not even explain how dirty, old, and stinky this place was. It was a nightmare. Like living in a Saw movie! I literally felt I'm character in the Saw movie, and living in one of John Kramer's traps. The staff were nice, but the place should be a Hollywood horror film location. Nasty and dirty.
One of the worse experiences ever. Flight was delayed so I called hotel to notify them I would arrive around 2am. They say no problem. I arrived and their computer marks me as a no show and now the desk person cannot assign a room to me because it’s now the next day. Clearly the hotels fault. After trying to override the system he gave up and just gave me a room. One would think after all this they would give a decent room, now I don’t expect anything great from Extended stay, but this was the most stripped room with paint c... read more
Hotel is in need of some renovation and deep cleaning
I honestly should’ve asked for a full refund, but it probably would’ve been a waste of time. There were a lot of bugs, both alive and dead, in the room, I found stale potato chips scattered all over the floor and I had a pup with me, so all of these things already, bad. The toilet leaked from the bottom as well (I had not used the shower or anything yet, this was as soon as I walked in and looked around to check the room for things my pup could find). The room also reeked of fresh paint and the floor was not vacuumed. A good... read more
Business response:
Dear Nicole, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you... read more
Not what I expected
Worst ever Took three rooms to find one that could be endured. First room the television and lights did not work; second room, the kitchen sink had standing water with an enormous amount of congealed grease and chunks of food stuffs, resembling vomit. Additionally the bathroom sink and tub were filthy, but the tv worked. The third room, while not sparkling clean could be tolerated. The TV worked but the phone did not so we could not call the front desk to get the missing bath towels, also the hair dryer was missing. The fron... read more
Business response:
Dear Monica, We sincerely apologize for the unacceptable conditions you encountered in your allocated rooms during your stay. It's incredibly disappointing to hear about the cleanliness and missing amenities, which fall far below the standards we strive to maintain. Your feedback has been shared in detail with our management and housekeeping teams for immediate review and corrective action. We genuinely regret the inconvenience and discomfort this may have caused you, as well as your party, and we appreciate you bringing it ... read more
I didn't like anything. The room was a dump. For $428.00 for a 3-night stay, the place was in shambles. Please look at the pictures. The kitchen sink was not even cleaned from the previous person. The sheets had a makeup stain on it. It looked like an abandoned property. There was a constant banging noise to the point that my bed was shaking and vibrating from the noise. Big bangs against the headboard area. Then it would stop, and a constant, low thud would sound over and over, like a machine or pipes in the wall, or as if ... read more
Business response:
Dear Janet, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you d... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 3 star rating with 1,360 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.