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Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Looks new, feels old This hotel is buried behind a chain restaurant with a small sign to mention its existence . My navigation could not find it. This is an ultra basic hotel, with low end finishes. Bed was comfortable, that's it. Arrived at 12:30 am, left at 7:30 am. Bathroom had an odd odor, toaster and microwave needed cleaning.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that the toaster and microwave was not completely cleaned. I discussed your comments with the team, and we are going to address this issue and look into it throughout the whole hotel. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
I guess you get what you pay for. Check in was slow, key did not work, I paid extra for a non smoking room and the room smelled like smoke. Even a the $100 price point I expected more.
Noises It's a no frill hotel with no services. And maybe just a bad night but rude people . No happy at all
Over price for quality The little contact was sub prime hat more can I say not a good experience
Business response:
Fred - The staff and I read your comments about your stay with us. I was disheartened to read that your experience with us was not a good experience. Please accept our apologies. In response to your feedback, I am going to work with the team to make sure we are providing a clean and comfortable place for all guests to enjoy. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Very Poor Not clean, unpleasant Smells, very poor internet connection.
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that your room was unclean and had an odor. Your comments were reviewed by the staff, and we will be working to improve our cleaning procedures and inspection policies moving forward. As well, I will be working with our internet provider to ensure that it is working correctly in the future. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with ... read more
Overpriced dump Not sure why I am writing this review as it appears that other guests have complained about the same things and nothing has changed. I am sure the manager will respond, just like in previous reviews, and claim that changes will be made. But future travelers beware- it appears to be all talk, no action. This is definitely a case of you DON'T get what you pay for. This hotel is not cheap but is disgustingly dirty and worn down. My room was filthy- crumbs and stains all over the kitchen area and floors, dirty,sm... read more
Business response:
Kathy - I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for the condition of your room. I also apologize that the "Grab and Go" breakfast was not fully stocked. To ensure that a situation like yours doesn't happen again, my team is going to be retrained to make sure we provide a clean room and comfortable room. Thank you for sharing your experience with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experien... read more
Mediocre hotel My non-smokers room smelled like an ashtray!
Poor maintenance Shower not working properly
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 3 star rating with 1,361 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.