Extended Stay America - Boston - Westborough - East Main Street

Business response:

Dear Kerlyne, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always strive to exceed our guests' expectations; therefore, we apologize if we fell short during your visit with us. Thank you for choosing our hotel. We hope you will give us another opportunity to welcome you to the exceptional experience we provide. Sincerely, Hotel Management 

Business response:

Dear Rafael, Thank you for your feedback. We are glad to hear you appreciated the convenience of our location. However, we are sorry to learn that the bed size did not match your expectations. We understand how important this is to your comfort, and we apologize for your disappointment. Your comments will be shared with our team to ensure better accuracy in room assignments moving forward. We appreciate your patience and hope to have another chance to welcome you back for a more comfortable stay. Sincerely, Hotel Management 

Business response:

Dear Jennifer, Thank you for sharing your experience at Extended Stay America. We’re glad to hear that you found the rooms clean and comfortable, as guest satisfaction is always our priority. However, we regret that the absence of kitchen essentials and an ice maker impacted your stay. To ensure cleanliness, we keep our kitchenware at the front desk. We appreciate your feedback, as it helps us assess ways to improve our amenities for future guests. We hope to welcome you back again soon! Sincerely, Hotel Management 

Business response:

Dear Thomas, Thank you for sharing your experience. We sincerely apologize for the condition of the first room you were provided. A clean and comfortable environment is essential, and we regret that this was not your initial impression. We are glad our team was able to relocate you promptly and hope the remainder of your stay was more enjoyable. We will share your feedback with our team for improvements. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management 

Business response:

Dear Bailian, Thank you for your wonderful feedback! We’re glad to hear that you enjoyed your stay at Extended Stay America and found our staff to be kind and accommodating. It’s great to know that you appreciated our convenient location and spacious rooms. We’d love to welcome you back on your next visit and ensure another pleasant experience for you. Sincerely, Hotel Management 

Business response:

Dear Jasmin, Thank you for your wonderful feedback about Extended Stay America! We’re thrilled to hear that you had a great stay and found your room clean, spacious, and comfortable. It’s also fantastic to know that telecommuting was easy for you during your visit. We truly appreciate your kind words about our front desk staff, especially Evan. We always strive to provide excellent service, and it’s heartening to hear that our team’s hospitality made a positive impact. We’d love to welcome you back for another enjoyable stay... read more