Extended Stay America - Boston - Westborough - East Main Street

Business response:

Dear Guest, Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed a quiet and peaceful stay, as providing a comfortable environment is very important to us. We appreciate you taking a moment to let us know about your experience, and we hope everything met your expectations during your visit. Your feedback helps us continue delivering a pleasant stay for all our guests. Thank you once again for choosing our hotel. We look forward to welcoming you back and ensuring your next stay at Extended Stay Ame... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We’re delighted to know that our location was convenient for you and that our staff provided helpful and friendly service during your stay at Extended Stay America. It’s always our goal to make every guest feel comfortable and well cared for, whether staying for a short visit or an extended period. Your appreciation means a lot to our team, and we look forward to continuing to meet your expectations on future visits. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your positive feedback about your recent stay with us. We are delighted to know that you found your room clean, tidy, and very comfortable. Providing a pleasant and relaxing environment for our guests is always our top priority. Your kind words encourage our team to continue delivering exceptional service and care. We truly value your appreciation and look forward to welcoming you back for another enjoyable and comfortable stay at Extended Stay America in the near future. Sincerely, Hotel Ma... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your stay did not fully meet your expectations regarding the property condition and noise from neighboring rooms. We understand how these factors can impact comfort and rest, and your comments have been shared with our maintenance and management teams for review. We strive to ensure all guests enjoy a comfortable experience. Your feedback helps us identify areas for improvement, and we appreciate your input. We hope to have the opportunity to welcom... read more

Business response:

Dear Scott, Thank you for sharing your feedback. We appreciate your positive remarks, and we regret that the breakfast offerings did not fully meet your expectations. Providing a comfortable and satisfying stay for every guest is important, and we apologize for any inconvenience this caused during your visit. Your comments have been noted to help guide attention to areas where enhancements can be made. We hope to have the opportunity to welcome you again, providing a more complete and enjoyable experience that reflects the l... read more