Extended Stay America - Boston - Westborough - East Main Street

Business response:

Dear Scott, Thank you for sharing your feedback. We appreciate your positive remarks, and we regret that the breakfast offerings did not fully meet your expectations. Providing a comfortable and satisfying stay for every guest is important, and we apologize for any inconvenience this caused during your visit. Your comments have been noted to help guide attention to areas where enhancements can be made. We hope to have the opportunity to welcome you again, providing a more complete and enjoyable experience that reflects the l... read more

Business response:

Dear Pamela, Thank you for being our guest at Extended Stay America and sharing your positive feedback. It is great knowing that your stay was comfortable. However, we are sorry for your disappointment in not finding the kitchenware in your suite. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We hope to welcome you back to our hotel soon for another great stay. Sincerely, Hotel Management 

Business response:

Dear Sharyn, We apologize that you were unable to enjoy breakfast during your stay. Guest satisfaction is very important to us, and we understand how breakfast can be a valuable part of a stay. While our hotel has certain limitations regarding breakfast service, we continuously review our offerings to enhance guest convenience and experience. We appreciate your feedback, as it helps us identify areas for improvement and ensure a more enjoyable stay for future guests. We hope to have the opportunity to provide a better experi... read more

Business response:

Dear humberto, Thank you for your kind feedback. We are delighted to hear that you had an excellent experience during your stay with us. Providing a comfortable and welcoming environment for our guests is always our top priority, and it is wonderful to know that we met your expectations. Your positive comments motivate our team to continue delivering exceptional service and hospitality. We truly appreciate you taking the time to share your experience and are pleased that you chose our property for your visit. We look forward... read more

Business response:

Dear Talitha, Thank you for sharing your feedback. We’re glad to hear that you found your room clean and your stay adequate. We apologize for the limited breakfast options and the missing sheets for the pull-out couch, as these do not meet the standards we aim to provide. Your comments have been shared with our housekeeping and operations teams to ensure these issues are addressed and improvements are made. We truly value your input, as it helps us enhance the guest experience. We hope to have the opportunity to offer you a ... read more