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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean. It was a suite but you need to get the kitchen equipment from main desk. We did not use them. Microwave was broken. Told front desk who promised to put another one in the room, but did not. Staff was friendly. Breakfast is limited and referred to as grab and go.
Business response:
Dear Deborah, Thank you for sharing your feedback. We’re glad to hear you found your suite clean and our staff friendly. We apologize for the inconvenience with the microwave and the need to request kitchen equipment from the front desk. Your comments regarding the broken microwave and breakfast options have been shared with our maintenance and operations teams to ensure improvements are made. We appreciate your understanding and your input, which helps us enhance our services for future guests. We hope to have the opportuni... read more
First room we were given was filthy. The man at the front desk took care of it by giving us a different room. He was excellent. That said We would never stay there again
Business response:
Dear Dana, We sincerely apologize for the condition of the first room you were assigned, as cleanliness is one of our top priorities. We are, however, pleased to hear that our front desk team member provided excellent service and promptly resolved the issue. Your comments have been shared with our housekeeping team to ensure rooms are thoroughly inspected before guest arrivals. We appreciate your understanding and your acknowledgment of our staff’s efforts. We hope you will consider giving us another opportunity to provide y... read more
The place is very nice
Spacious but kitchen a bit old Need to ask front desk for kitchen ware. Old refrigerator made a lot of noise but room was extremely spacious.
Business response:
Dear Sabrina, Thank you for sharing your feedback. We are delighted to hear that you found your room spacious. We appreciate your comments regarding the kitchen and the refrigerator, and we apologize for any inconvenience caused by needing to request kitchenware and the noise from the appliance. Guest feedback is invaluable in helping us maintain and improve our facilities, and your observations have been shared with our management team for consideration. We truly appreciate your input and hope to have the opportunity to wel... read more
Great experience
Came into room and 1 bed had stain mark on the bed sheet. Looked like a leaky ink pen stain.
Business response:
Dear Albert, Thank you for bringing this to our attention. We sincerely apologize for the stained bed sheet you encountered upon arrival. This is not the standard of cleanliness we strive to maintain, and we understand how unsettling it can be to find such an issue in your room. Your feedback has been shared with our housekeeping team to ensure more thorough inspections are carried out moving forward. Apart from this, we hope you had a great time here at Extended Stay America. We appreciate your patience and hope you’ll cons... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,240 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.