Extended Stay America - Boston - Westborough - East Main Street

Business response:

Stephanie, thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in making this happen for you. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management 

Business response:

We couldn’t be more pleased to receive a terrific rating of Extended Stay America. Our entire staff is committed to making sure each guest has an exceptional experience, and we are thrilled to see we backed up our promises. We hope you are already planning another trip our way! Sincerely, Hotel Management 

Business response:

Matthew, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

It is disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Christy, thank you for the wonderful review of Extended Stay America. We appreciate you taking time to share your experience with other travelers. Our team will be pleased to know they had a role in making your stay with us a memorable one. We appreciate your suggestion and hope to have the pleasure of doing so again soon. Sincerely, Hotel Management 

Business response:

Nicollette, thank you for being our guest. We are pleased you had an overall pleasant stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you, and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Amy, thank you for staying at Extended Stay America. We are happy you loved your well-maintained room and that you enjoyed the great value we offer. We enjoyed having you as our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management