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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice/Comfortable Stay My husband and I were in town for a funeral. The staff at extended stay was so welcoming and friendly, especially Diane at the front desk. Diane provided us with great customer service, was so friendly, and understanding during such a difficult time for our family.
Business response:
We appreciate you taking the time to write a review and for choosing to stay with us. I am pleased to see you were well accommodated by our staff, especially Diane, during your time of need. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Great place to stay We enjoyed this hotel and would stay here again if our travels took us to the area. Evan on the night shift was helpful and friendly and the morning shift worker was as well. We were surprised that the breakfast was limited as we thought from online description it was more extensive with protein options, this wasnt the case. Plus some decaf coffee would be a nice addition. Good property overall!
Business response:
Thank you for sharing your experience about your stay. I am pleased you were well accommodated by our staff, but disappointed that our grab-and-go breakfast was not to your liking. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Minimal- but ok for a night. Good deal. But room was probably 110 degrees- it was so hot. Near bathroom- it smelled like urine. Nice coffee and nice to have the continental breakfast- very simple but sufficient. Staff was friendly, but also only 1 tiny shampoo for our whole family.
Business response:
I want to thank you for taking the time to post a review of your stay. Your comments in regards to staff and our grab-and-go breakfast are much appreciated; yet, I was disheartened to read that your room had a smell and that the room temperature was not comfortable. We will work with the team to correct these issues. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
The hotel was older but clean and a comfortable bed we only wish the breakfast was a little better of course we know it was a grab & go. Price was good!
Business response:
Thank you for taking the time to share your experience. I'm glad you found your accommodation clean and comfortable for the affordable price you paid. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
No real breakfast, just coffee in the early part of the "breakfast" and a muffin.
Business response:
Thank you for sharing your thoughts. I am disappointed that our grab-and-go breakfast did not meet your expectations. I will be sure to forward your comments to corporate so they can have guest feedback on our policies. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Friendly staff Customer service was great from the start. The team there was fantastic and very friendly. I stayed there with my family for 3 days and never met anyone who want smiling. You could tell the hotel had recently had some upgrades and was clean and neat. The only real issue I had was the room smelled like smoke upon check in and a few areas like under the furniture needed to be cleaned but over all we were very impressed for the price we paid.
Business response:
It is so rewarding to read you had a great stay at our hotel. I am so proud of our team for providing amazing customer service to you and your family. In regards to the smoke smell, I will be working with our staff to make sure we eliminate all odors from other guests. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Meets expectations for the price. Large, clean room, looked recently renovated. I arrived lat at night and all windows in the room were left open as if to air out the room even though it was a very cold night. The room had a bit of a smell of smoke even though it is a full no-smoking hotel. It was a bit loud at time, wall were a bit thin. Overall, however, the room was large and well equipped and very clean and the staff was friendly.
Business response:
I appreciate you bringing your experience to our attention. It was pleasure to hear that we provided you a large clean room, but we apologize that the windows in the room were left open and that the room was not fresh smelling. To prevent this from happening again, our team is going to review our procedures to make sure that we are following all steps. Thank you again for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance you... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 4.1 star rating with 833 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.