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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had a late flight and arrived to hotel late. Couldn't get in and nobody ar the front desk even though 24 hour check in. Called from phone in there doorway and was told charged extra night for no show even paid in advance. Finally a patron let us in and waited in lobby. We finally didn't get into our room until 6am. It was about 2 to 2 1/2 hours of waiting .I asked for compensation because the manager said she was upstairs trying to keep kids quiet. She supposedly credited my account. Upon checkout, per a different manager... read more
Business response:
Dear Debbie, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival, and we understand your disappointment regarding the various issues you mentioned. Rest assured, we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. Meanwhile, if we may be of further assistance, please reach the hotel directly. Th... read more
They claim breakfast was included. My idea of breakfast is eggs or waffles and assortment of cereals and maybe some yogurt and fresh fruits. They had prepackaged muffins and oatmeal with lukewarm water. On top of that their dining room was overrun by what looked like refuges from foreign countries. In fact it was the first time I ever recalled getting a call from the front desk to make sure we made it to our room safely.
Business response:
Dear Kenneth, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any disappointment you experienced with our complimentary grab-and-go breakfast offerings. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so we can continue reviewing and enhancing our breakfast options. Additionally, we apologize if the call from our front desk caused an... read more
Dirty place Small so bad
Business response:
Dear Karla, Thank you for bringing this matter to our attention. We apologize for the inconvenience caused during your stay. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we are disappointed to hear that we fell short of your expectations. Please be assured that we will take appropriate action to address this matter and prevent it from happening in the future. We hope that you will give us another opportunity to provide you with a better experience in the future.Sincerely,Hot... read more
A good place to stay It’s good place if you just need a place to stay, clean, comfortable. Breakfast is no so good, very limited choice.
Business response:
Dear Xiu, We appreciate you selecting our hotel for your trip to the city. Although we are happy that you enjoyed certain aspects of your stay, we regret that we fell short of meeting all of your expectations. Thank you for sharing your thoughts with us, as it will aid us in enhancing our services and ensuring our guests have an exceptional experience. We hope to have another opportunity to welcome you again to our hotel. Sincerely,Hotel Management
I arrived and gave my confirmation number for my reservation. I was told there was no reservation under my name and the number i gave was showing another individual that was already checked in. They had no available rooms and I had to find somewhere else to stay. They then proceeded to CHARGE MY CARD for the stay. I called, they said the charge was through Expedia so I had to call them. I did and Expedia confirmed the HOTEL ran my card. The Expedia rep called the hotel directly and was just told they couldn't find the reserv... read more
Business response:
Dear Alexis, We are incredibly sorry for the inconvenience and frustrations caused on arrival. It is for sure, no words can change your experience. Please allow us to review our process and know what went wrong. Our team will discuss your comments to ensure we better handle such issues in the future. Thank you for bringing this to our attention; we are grateful for your patience. Please reach out to us for further discussion. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your... read more
The hotel is being used as a short term place for the homeless. It stinks of cigarettes, the lobby is filthy, the folks sitting in wheelchairs outside and in the lobby look like they haven’t showered in days or weeks. The women behind the desk agreed with me and said all of their hotels in this area are the same. I will be asking for a full refund and think this chain should be removed from Expedia for false advertising and NOT adhering to your standards. There is no way I could step foot in that hotel. I am now staying at a... read more
Business response:
Dear Paul, We are sorry that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We regret you ended up canceling with us. Please be assured that we will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We are wholly committed... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,240 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.