Extended Stay America - Boston - Woburn

Business response:

Dear Guest, Thank you for sharing your feedback with us. We’re pleased to know that your stay was good, and we truly appreciate you taking the time to leave a review. Your comfort and satisfaction are very important to us, and we hope you enjoyed a pleasant and welcoming experience throughout your visit. Feedback like yours encourages our team to continue providing quality service to every guest. Thank you once again for choosing our hotel. We look forward to serving you again at Extended Stay America and making your next st... read more

Business response:

Dear Guest, Thank you for your wonderful feedback and continued loyalty. We’re delighted to know that you always enjoy your stays at Extended Stay America and appreciate your kind words about our hotel. It’s truly rewarding to hear that we consistently meet your expectations, as providing a comfortable and pleasant experience for our guests is our top priority. Your support means a lot to our entire team, and we look forward to making your future stays just as enjoyable. Sincerely Hotel Management 

Business response:

Dear Guest, We are thrilled to hear that you enjoyed your stay at Extended Stay America! It’s wonderful to know that our clean accommodations and friendly team made a positive impact on your experience. Our location is indeed a great spot for guests to explore, so we are glad you appreciated the area as well. Your feedback is invaluable to us, and we hope to welcome you back soon for another memorable visit. Sincerely, Hotel Management 

Business response:

Dear Darin, Thank you for taking the time to share your feedback. We sincerely apologize for the condition of the sofa bed and the inconvenience it caused during your stay. Your comments have been shared with our housekeeping and maintenance teams to ensure this issue is promptly addressed. We value your input as it helps us improve our standards of care and cleanliness. We hope you’ll consider giving us another opportunity to provide a more comfortable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Lisnelly, We’re delighted to hear you had a very good experience during your stay at Extended Stay America. It’s always encouraging to know that guests leave feeling satisfied, and your feedback is truly appreciated. The team takes pride in creating a welcoming and comfortable environment, and your kind words serve as motivation to continue providing attentive service. We look forward to welcoming you back for another enjoyable visit soon. Sincerely, Hotel Management