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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was probably the worst hotel I have ever stayed in my 71 years of life. The carpet was old, stained, and dirty. There was no real breakfast in the morning. Shouting and other noise permeated the walls throughout the night. My bed had clean sheets and the bathroom was clean with one set of clean towels. There are no utensils, drinking glasses or plastic cups, no pots or pans. There was no bottled water or other sundry items to buy. There were a number of people with looks of consternation in the hallways deciding whether... read more
Business response:
Dear Douglas, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you... read more
They would not provide any extra pillows even though there were not enough in the room for the amount of guests
Business response:
Dear Amanda, We sincerely regret that extra pillows were not provided during your stay. Guest comfort is important to us, and we understand how frustrating it can be when essential amenities aren’t available. Your feedback is invaluable, and we will review this to ensure a smoother experience for future guests. We appreciate you choosing to stay with us and hope to provide a much-improved visit in the future. Sincerely, Hotel Management
My room was okay except for cracks in the door and blood staining on the floor in the bathroom. Also, I was awakened at 2:45 am by screaming, doors slamming, and walls shaking. When I finally felt safe enough to leave the room at 4:00 am, police were in the lobby and the hotel manager apologized since all the commotion was going on in the room next to mine. I would never recommend this location to anyone and will not stay here again.
Business response:
Dear Denis, Thank you for taking the time to share your feedback. We are sorry to hear about the unsettling experience you encountered during your stay. Your safety and comfort are our top priorities, and we deeply regret that this situation affected your stay. We sincerely apologize for the condition of your room and the disturbance that occurred. While unexpected incidents can arise, we understand that such events can be distressing, and we take your concerns very seriously. We appreciate your patience and will use your fe... read more
Horrible la verdad La atención es muy mala No hay amabilidad Y en secretaría se creen superiores No los recomiendo Porque no hacen casos Jamás volvería
Business response:
Dear Guest, We’re sorry to learn that your stay left you feeling so dissatisfied. Every guest deserves to be treated with courtesy and respect, and it’s disappointing to know that you felt otherwise. Your comments regarding the interaction at the front desk are being taken seriously and will be reviewed with our team to ensure better communication and professionalism moving forward. We appreciate your feedback and regret that your experience did not reflect the level of service we aim to provide. Please accept our apologies,... read more
Rooms need work The room was old, had an unpainted repaired area on the wall, substandard TV set up and TV and outdated furnishings. The "grab and Go" breakfast was really terrible; better not to offer anything than to offer something lame.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Si... read more
The room was not clean
Business response:
Dear Guest, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. The cleanliness of the room has always been our priority, and what you described does not meet our standards. Our housekeeping team is already at work to check and action the areas missed. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you sho... read more
Not It Needed a couple days for a solo getaway. Check in was easy and the guy at the front desk was super friendly. When I got to the room there was a real strong musty smell that wouldn't leave no matter what I did including opening the window. Other than the smell the room was fine until the 2nd day. I had dropped my phone and thought it went under the bed. When I looked under there I found a pair of men's boxers and a used condom (which I did take pictures of that are timestamped). I immediately grabbed my stuff and went ... read more
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Considering our friendly staff, please revisit us next time you are in the area to see our commitment to exceptional hospitality. Sincerely, Hotel Management
Mice My stay at this hotel was bad. The reason it was bed, was that my room had mice in it, I left a big of chips out on a table, and when I went to bed, I could here something making noise. I got up a few times to check it out. Did not find anything, till the next morning. Where I found the big of chips was eaten though, and mice droppings. I notified the manager on duty all the said is they would put in a work order. Also there pull out coah did not have any sheets on it and the mattress was dirty. Ask for a refund but the... read more
Business response:
Dear Guest, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. Please allow us to host another occasi... read more
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,726 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.