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Extended Stay America - Boston - Woburn

3.2
  • Hotels
  • Woburn, MA

About this business

HospitalityHotels

Location details

831 Main St., Woburn, MA, 01801, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.21,625 reviews
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Johnna's profile image
Johnna 
10 months ago
lakisha's profile image
lakisha 
10 months ago
Michael's profile image
Michael 
11 months ago

It was overpriced for the condition. Missing drawers, old toilet that was stained. Overall should be in better condition. The staff was friendly. 

Business response:

Dear Michael,We're glad that you found our staff friendly, but we truly apologize for the condition of your accommodations. It's disappointing to learn that the room did not meet your expectations and that you found it overpriced, given its state. We appreciate your insights, as this information helps us identify areas for improvement. Rest assured, we will share your comments with our team to address these issues and enhance the quality of our rooms. We would like the opportunity to serve you better in the future and hope y... read more

Monica's profile image
Monica 
11 months ago

Toilet wouldn't flush had to go to lobby to use bathroom like i was home. Found a bug in bed. I left 3am only got a refund for one night which should have a full refund. 

Business response:

Dear Monica,We sincerely apologize for the issues you encountered during your stay. We understand how uncomfortable and inconvenient this must have been, especially having to go to the lobby for basic needs. We will address these issues with our team and ensure improvements are made. We will also take the necessary steps to prevent such situations in the future. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management 

Christine's profile image
Christine 
11 months ago

More like a rundown 1970s apartment building that needs work than a hotel. Rooms have mouse poop in the furniture and cabinets. Two designated police parking spots and they demand photo ID of all persons in the room, they store garbage in the bins in front of the elevator on each floor. Should be removed from Expedia as a hotel. The only amenities are a shower, mattress with dirty sheets, parking and watered down coffee for breakfast. Flooring is peeling, carpets were dirty (not vacuumed even in the hallway). The only thing ... read more

Business response:

Dear Christine,We are deeply sorry for the disappointing experience you encountered. We understand your frustration and disappointment this may have caused. The issues you described are truly concerning and do not reflect our brand's standards. Please note that we take your concerns seriously, and we will address them with our team to ensure our property is thoroughly cleaned and inspected to meet the high standards our guests deserve. We are also committed to continually improving and upgrading our facilities to provide an ... read more

Anna's profile image
11 months ago

I don’t normally leave reviews but I will after this stay. The room was absolutely filthy. The shower had parts rusted off and under the tile rim of the shower there was thick, black gunk that had accumulated. In the kitchen there seemed to be a dark yellow stain/puddle on the floor. Almost as if an animal had urinated (and it was never mopped or cleaned up). I had spilled water on the floor one night and when I wiped it up with a napkin there was nothing but dirt that came off the floor. The windows were stuck cracked open ... read more

Business response:

Dear Anna,We appreciate your kind words about our staff. However, we sincerely apologize for the disappointing experience you had during your recent stay. The conditions you described are concerning and fell short of our standards. We regret the impact this has had on your stay and understand the frustration. Your feedback is important to us, and this will be addressed with our team to ensure our property meets the highest standards our guests deserve. Thank you again for your feedback. We hope you will reconsider and give u... read more

Ashley's profile image
Ashley 
11 months ago

stayed at this hotel from 10/3-10/4. . We had another day planned but ended leaving early. When I tell you the looked like it was we not cleaned in 10 years. There were stains all over the carpet, on the computer chair, stains on top of the toilet, shower was dirty, bed had stains, fridge still smelled of food, hallways reeked of cigarettes. It might of cost less money to stay somewhere else but in the end it didn’t. Do not book!!! 

Business response:

Dear Ashley,We apologize for the disappointing conditions you encountered and regret falling short of your expectations. Please know that this is not the standard we uphold at our hotel, and we are sorry for any discomfort this may have caused. Rest assured that we are committed to addressing this with our team to ensure our hotel meets the highest level of cleanliness. We appreciate you for bringing this matter to our attention. We truly hope this unfortunate situation will not prevent you from staying with us again. We loo... read more

Afonso's profile image
Afonso 
11 months ago

The host Maya was very odd. The first hotel room a got smelt like wet dog. The whole place just reeks of wet dog. 

Business response:

Dear Afonso,We are sorry for falling short of your expectations in terms of our staff's hospitality and cleanliness. We understand the disappointment this has caused and impacted on your overall experience. Please know that we take your feedback seriously, and we are committed to addressing these concerns with our team to prevent similar incidents. Your feedback is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding hospitality.Sincerely,Hotel Management 

Yuki's profile image
11 months ago

They were supposed to say no smoking, but the smell of cigarettes was the worst, seeping into the room and transferring the smell to my clothes. 

Business response:

Dear Yuki,We apologize for the unpleasant atmosphere that compromised your stay. This incident fell short of our standard, and we regret any inconvenience. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. Please rest assured that maintaining a clean, fresh, and up-to-date environment throughout our hotel is a top priority for us, and we are constantly working to improve. We would like the opportunity ... read more

Frequently asked questions about Extended Stay America - Boston - Woburn

How is Extended Stay America - Boston - Woburn rated?

Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,625 reviews. 

When is Extended Stay America - Boston - Woburn open?

Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.