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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Value but dirty and broken down. Was economical for a quick stay. But compared to other extended stays was very dirty, broken down, and smelly. Bed was comfortable and space was good. And I do like the kitchenette. But not as good a standard as other extended stays.
Business response:
Dear David, Thank you for reviewing our hotel. It is nice that you had a satisfactory stay and were pleased with the comforts of the bed in your spacious room. However, we appreciate you pointing out specific items you loved and areas where we can improve. Your remarks on updating the condition of the room are noted and shared with our housekeeping team for improvement. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our front desk team is always available to help... read more
The guy at the front desk was awesome. Helpful, pleasant and welcoming. He puts in the effort. The place is actually a government funded shelter for the wave of migrants coming from third world countries. If you stay there be prepared for that atmosphere, not a hotel. But the staff are top notch.
Business response:
Dear Sean, Thank you for sharing your feedback. We are disappointed that we did not meet your expectations and could not address the issues you encountered. Your experience does not reflect our usual standards, and we deeply regret your disturbance and problems. We will take the proper action as we are committed to providing guests with a beautiful experience. Considering our helpful staff, please allow us to provide you with the flawless stay you deserve on a future visit.Sincerely, Hotel Management
There were no blankets for the pullout couch, other rooms were very noisy. Rust covered refrigerator it was manageable for 1 night but I wouldn’t recommend.
Business response:
Dear Brittney, Thank you for reviewing our hotel. It is always our priority to keep our guests happy and comfortable with the services offered. We are sorry for the inconvenience caused, and we will check with the team to find out what went wrong and take steps for improvement. Our front desk can help you to solve such issues. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management
I found bed bugs in my bed
Business response:
Dear Martin, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
bad clean
Business response:
Dear Thiago, Thank you for staying at our hotel during your recent visit. We strive to provide our guests with a relaxing and rejuvenating experience, and we understand the importance of clean accommodations. We apologize that your stay did not meet our standards and have discussed your concerns with our housekeeping team to improve the guest experience. We hope you will consider staying with us again and allow us to provide you with a seamless and enjoyable stay.Sincerely,Hotel Management
The whole hotel smells of cooking and random people talking in hallways for long periods of time. Not in rooms just in the hallways gathering made me highly uncomfortable. The toilet in the room didn’t flush correctly and had barely any water in it. The shower had barely hot water. And you can hear everything through the walls so i heard my neighbors having sex because the bed was so squeaky
Business response:
Dear Guest, We apologize for the issues you experienced in your room. Your feedback is extremely important as we strive to improve our service. We will work closely with our maintenance team to quickly and effectively address all areas of concern and prevent similar issues in the future. Thank you for choosing to stay with us and bringing this matter to our attention. We aim to provide you with an outstanding, seamless experience that matches our reputation.Sincerely,Hotel Management
Run. As fast as you can. Do not stay here. Check in was done on a iPad that kept dropping WiFi and took almost 20 minutes. Any hotel that has a parking spot out front reserved for Police should be a huge red flag. Room was gross. Not a cup or an ice bucket to be found. Plastered holes all over the room. Hooks where artwork used to be. A broken rack in the shower that cut me. And the smoke detector fell from the ceiling in the middle of the night scraping the crap out of us.
Business response:
Dear Leesette, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this properly. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,726 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.